How To Fix RT737 - Number of errors in spool work processes

SAP Error Message - Details

• Message type: E = Error

• Message class: RT - Monitoring infrastructure MSG and alert texts

• Message number: 737

• Message text: Number of errors in spool work processes

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message RT737 - Number of errors in spool work processes ?

  The SAP error message RT737, which indicates "Number of errors in spool work processes," typically arises when there are issues related to the spool processes in the SAP system. This can occur due to various reasons, including configuration issues, resource limitations, or problems with the underlying print server.
  Causes:
  
  Resource Limitations: The spool work processes may be overwhelmed due to high volume or insufficient resources (CPU, memory).
  Configuration Issues: Incorrect settings in the SAP spool configuration can lead to errors.
  Printer Issues: Problems with the physical printer or print server, such as being offline or misconfigured.
  Network Issues: Connectivity problems between the SAP system and the print server.
  Spool Request Errors: Specific spool requests may have errors due to data issues or formatting problems.
  
  Solutions:
  
  
  Check Spool Work Process Configuration:
  
  Go to transaction SPAD (Spool Administration) and review the configuration of the spool work processes.
  Ensure that the number of spool work processes is adequate for the workload.
  
  
  
  Monitor System Resources:
  
  Use transaction SM50 to monitor the work processes and check for any that are stuck or consuming excessive resources.
  Ensure that the server has sufficient CPU and memory resources available.
  
  
  
  Review Spool Requests:
  
  In transaction SP01, check the status of the spool requests. Look for any requests that are in error status and analyze the error messages.
  If specific requests are causing issues, try to delete or reprocess them.
  
  
  
  Check Printer Configuration:
  
  In transaction SPAD, verify the configuration of the printers. Ensure that they are correctly set up and that the print server is reachable.
  Test the printer configuration by printing a test page.
  
  
  
  Check Network Connectivity:
  
  Ensure that there are no network issues affecting communication between the SAP system and the print server.
  
  
  
  Review System Logs:
  
  Check the system logs (transaction SM21) for any related error messages that could provide more context on the issue.
  
  
  
  Increase Spool Process Limits:
  
  If the system is consistently hitting limits, consider increasing the number of spool work processes in the instance profile.
  
  
  
  Consult SAP Notes:
  
  Search for relevant SAP Notes in the SAP Support Portal that may address specific issues related to spool processing.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SPAD: Spool Administration
  SP01: Spool Request Management
  SM50: Work Process Overview
  SM21: System Log
  
  
  
  SAP Documentation: Refer to the official SAP Help Portal for detailed documentation on spool administration and troubleshooting.
  
  
  SAP Community: Engage with the SAP Community forums for insights and solutions from other users who may have encountered similar issues.
  
  
  By following these steps, you should be able to diagnose and resolve the RT737 error in your SAP system. If the problem persists, consider reaching out to SAP support for further assistance.