How To Fix RT663 - Standardized response time of dialog service - determined using CCMSPING

SAP Error Message - Details

• Message type: E = Error

• Message class: RT - Monitoring infrastructure MSG and alert texts

• Message number: 663

• Message text: Standardized response time of dialog service - determined using CCMSPING

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message RT663 - Standardized response time of dialog service - determined using CCMSPING ?

  The SAP error message RT663 indicates that the standardized response time of the dialog service has been determined using the CCMSPING (Computing Center Management System Ping) tool. This message typically relates to performance issues within the SAP system, specifically regarding the response time of dialog requests.
  Cause:
  
  Performance Bottlenecks: The error may arise due to performance bottlenecks in the SAP system, which could be caused by high system load, insufficient hardware resources (CPU, memory, disk I/O), or inefficient ABAP code.
  Network Issues: Latency or connectivity issues in the network can also lead to increased response times.
  Database Performance: Slow database queries or locks can contribute to longer response times for dialog services.
  Configuration Issues: Incorrect configuration of the SAP system or the underlying database can lead to performance degradation.
  
  Solution:
  
  Monitor System Performance: Use transaction codes like ST03N (Workload Analysis), ST06 (Operating System Monitor), and ST22 (Dump Analysis) to analyze system performance and identify bottlenecks.
  Check Hardware Resources: Ensure that the server has adequate CPU, memory, and disk resources. Consider upgrading hardware if necessary.
  Optimize ABAP Code: Review and optimize any custom ABAP programs that may be causing delays. Use transaction SE30 (Runtime Analysis) to identify performance issues in ABAP code.
  Database Tuning: Analyze and optimize database performance. This may involve creating indexes, optimizing queries, or adjusting database parameters.
  Network Diagnostics: Check for network latency or connectivity issues. Tools like ping and traceroute can help diagnose network problems.
  SAP Notes and Support: Check for any relevant SAP Notes that may address known issues related to response times. You can search the SAP Support Portal for specific notes related to RT663.
  Adjust Configuration: Review and adjust system parameters in the SAP profile (e.g., rdisp/timeout, rdisp/keepalive, etc.) to ensure optimal performance.
  
  Related Information:
  
  CCMSPING: This is a tool used in SAP to monitor the availability and performance of dialog instances. It can help identify issues with response times.
  SAP Basis Administration: Understanding the role of SAP Basis administrators in monitoring and maintaining system performance is crucial.
  SAP Performance Tuning: Familiarize yourself with best practices for performance tuning in SAP environments, including both application and database layers.
  
  If the issue persists after taking these steps, it may be beneficial to engage SAP support for further assistance.