How To Fix RT662 - Average response time of dialog service - determined using CCMSPING


RT662 - Overview

  • Message type: E = Error

  • Message class: RT - Monitoring infrastructure MSG and alert texts

  • Message number: 662

  • Message text: Average response time of dialog service - determined using CCMSPING

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  • Self-Explanatory Message

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Smart SAP Assistant

  • What is the cause and solution for SAP error message RT662 - Average response time of dialog service - determined using CCMSPING ?
    The SAP error message RT662 indicates that the average response time of the dialog service, as determined using the CCMSPING tool, has exceeded a predefined threshold. This message is part of the SAP system's monitoring capabilities, specifically related to performance metrics.
    
    Cause: High Load on the System: The system may be experiencing a high volume of transactions or user activity, leading to increased response times. Resource Bottlenecks: Insufficient CPU, memory, or I/O resources can cause delays in processing requests. Database Performance Issues: Slow database queries or locks can lead to increased response times for dialog services. Network Latency: High network latency or issues with network connectivity can affect the response time.
    Configuration Issues: Incorrect configuration settings for the application server or the database can lead to performance degradation. Background Jobs: Long-running background jobs may be consuming resources that could otherwise be used for dialog processing.
    Solution: Monitor System Performance: Use transaction codes like ST03N (Workload Analysis) and ST06 (Operating

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