Message type: E = Error
Message class: RT - Monitoring infrastructure MSG and alert texts
Message number: 662
Message text: Average response time of dialog service - determined using CCMSPING
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RT662
- Average response time of dialog service - determined using CCMSPING ?The SAP error message RT662 indicates that the average response time of the dialog service, as determined using the CCMSPING tool, has exceeded a predefined threshold. This message is part of the SAP system's monitoring capabilities, specifically related to performance metrics.
Cause: High Load on the System: The system may be experiencing a high volume of transactions or user activity, leading to increased response times. Resource Bottlenecks: Insufficient CPU, memory, or I/O resources can cause delays in processing requests. Database Performance Issues: Slow database queries or locks can lead to increased response times for dialog services. Network Latency: High network latency or issues with network connectivity can affect the response time.
Configuration Issues: Incorrect configuration settings for the application server or the database can lead to performance degradation. Background Jobs: Long-running background jobs may be consuming resources that could otherwise be used for dialog processing.
Solution: Monitor System Performance: Use transaction codes like ST03N (Workload Analysis) and ST06 (Operating
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