How To Fix RT627 - Subtree with attributes for availability of monitored systems

SAP Error Message - Details

• Message type: E = Error

• Message class: RT - Monitoring infrastructure MSG and alert texts

• Message number: 627

• Message text: Subtree with attributes for availability of monitored systems

What causes this issue?

For more information about availability monitoring and its
configuration, see <LS>SAP Library -> SAP Web Application Server ->
Computing Center Management System (BC-CCM) -> Monitoring in the CCMS
-> The Alert Monitor -> Technical Infrastructure of the Alert Monitors
-> Availability Monitoring</> or click
<DS:KENO.46A7D50F0564A3439B724590FEDBB1E6>here</>.
For more information about the monitor <LS>Availability: Selected
Systems</>, see <LS>SAP Library -> SAP Web Application Server ->
Computing Center Management System (BC-CCM) -> Monitoring in the CCMS
-> The Alert Monitor -> Predefined Monitors for the Alert Monitor ->
SAP CCMS Monitor Templates Monitor Set-> Monitor Availability: Selected
Systems</> or click <DS:KENO.FFC3E93F26FC484CBC7EC4F138958198>here</>.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message RT627 - Subtree with attributes for availability of monitored systems ?

  The SAP error message RT627 typically relates to issues with the monitoring of systems in the SAP landscape, particularly when it comes to the availability of monitored systems. This error can occur in the context of SAP Solution Manager or other monitoring tools that track the health and performance of SAP systems.
  Cause:
  The RT627 error message usually indicates that there is a problem with the configuration of the monitoring subtree or that the attributes required for monitoring the availability of the systems are not correctly set up. Common causes include:
  
  Configuration Issues: The monitoring configuration may not be set up correctly, leading to missing or incorrect attributes.
  Network Issues: There may be connectivity problems between the monitoring system and the monitored systems.
  Authorization Problems: The user or service account used for monitoring may not have the necessary permissions to access the required data.
  System Downtime: The monitored system may be down or not responding, leading to availability checks failing.
  Data Consistency: There may be inconsistencies in the data being monitored, such as missing entries in the monitoring database.
  
  Solution:
  To resolve the RT627 error, you can take the following steps:
  
  
  Check Configuration:
  
  Review the monitoring configuration in SAP Solution Manager or the relevant monitoring tool.
  Ensure that all required attributes for the monitored systems are correctly defined.
  
  
  
  Verify Connectivity:
  
  Check the network connectivity between the monitoring system and the monitored systems.
  Use tools like ping or telnet to verify that the monitored systems are reachable.
  
  
  
  Review Authorizations:
  
  Ensure that the user or service account used for monitoring has the necessary authorizations to access the monitored systems.
  Check the roles and profiles assigned to the user/service account.
  
  
  
  Check System Status:
  
  Verify the status of the monitored systems to ensure they are up and running.
  If a system is down, investigate the cause of the downtime and resolve any underlying issues.
  
  
  
  Data Consistency Check:
  
  Perform a consistency check on the monitoring data to ensure that all required entries are present.
  If necessary, refresh or reinitialize the monitoring data.
  
  
  
  Consult Documentation:
  
  Refer to the SAP documentation or notes related to the specific version of SAP Solution Manager or the monitoring tool you are using for any additional troubleshooting steps.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address the RT627 error or provide additional troubleshooting steps.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  Monitoring Tools: Familiarize yourself with the specific monitoring tools and their configuration settings, as different tools may have different requirements for monitoring attributes.
  
  By following these steps, you should be able to identify and resolve the underlying issues causing the RT627 error message.