How To Fix RT391 - Cannot determine status

SAP Error Message - Details

• Message type: E = Error

• Message class: RT - Monitoring infrastructure MSG and alert texts

• Message number: 391

• Message text: Cannot determine status

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

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Smart SAP Assistant

• What is the cause and solution for SAP error message RT391 - Cannot determine status ?

  The SAP error message RT391 "Cannot determine status" typically occurs in the context of SAP's logistics or production modules, particularly when dealing with production orders, purchase orders, or inventory management. This error indicates that the system is unable to determine the status of a particular document or transaction, which can be due to various reasons.
  Causes:
  
  Missing or Incomplete Data: The document or transaction may not have all the necessary data filled in, leading to the inability to determine its status.
  Document Not Found: The system may be trying to access a document that does not exist or has been deleted.
  Status Inconsistency: There may be inconsistencies in the status of the document due to previous transactions or updates that were not processed correctly.
  Authorization Issues: The user may not have the necessary authorizations to view or process the document, leading to a failure in status determination.
  System Configuration Issues: Incorrect configuration settings in the system can lead to problems in status determination.
  
  Solutions:
  
  Check Document Data: Ensure that all required fields in the document are filled out correctly. Verify that the document exists and is not in a deleted or archived state.
  Review Transaction Logs: Check the transaction logs for any errors or warnings that may provide more context on why the status cannot be determined.
  Reprocess the Document: If the document was recently created or modified, try reprocessing it to see if the status can be determined after a refresh.
  Check Authorizations: Ensure that the user has the necessary authorizations to access and process the document.
  Consult with IT Support: If the issue persists, it may be necessary to consult with your SAP support team or IT department to investigate potential configuration issues or system errors.
  SAP Notes and Documentation: Look for relevant SAP Notes or documentation that may address this specific error. SAP frequently updates its knowledge base with solutions for common issues.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes that may help in troubleshooting, such as SE11 (Data Dictionary), SE37 (Function Module), or SM21 (System Log).
  SAP Community: Engage with the SAP Community forums where other users may have encountered similar issues and can provide insights or solutions.
  SAP Support: If the issue is critical and cannot be resolved internally, consider reaching out to SAP Support for assistance.
  
  By following these steps, you should be able to diagnose and potentially resolve the RT391 error in your SAP system.