How To Fix RT393 - Auto-reaction &1 started.Sending office mail from &2 to &3 (addr. typ.&4)

SAP Error Message - Details

• Message type: E = Error

• Message class: RT - Monitoring infrastructure MSG and alert texts

• Message number: 393

• Message text: Auto-reaction &1 started.Sending office mail from &2 to &3 (addr. typ.&4)

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message RT393 - Auto-reaction &1 started.Sending office mail from &2 to &3 (addr. typ.&4) ?

  The SAP error message RT393 typically relates to the automatic reaction of the system when sending office mail. This message indicates that the system has initiated the process of sending an email from one address to another, and it provides details about the sender, recipient, and address type.
  Cause:
  The error message RT393 itself is not necessarily an error but rather an informational message indicating that the system is processing an email sending action. However, if you are experiencing issues related to this message, it could be due to several reasons:
  
  Configuration Issues: The SAP system may not be properly configured to send emails. This includes settings in transaction SCOT (SAPconnect) or SMTP settings.
  Network Issues: There may be network connectivity problems preventing the email from being sent.
  Recipient Address Issues: The recipient's email address may be incorrect or not properly formatted.
  Mail Server Issues: The mail server (SMTP server) may be down or misconfigured.
  Authorization Issues: The user or system may not have the necessary permissions to send emails.
  
  Solution:
  To resolve issues related to the RT393 message, consider the following steps:
  
  
  Check Configuration:
  
  Go to transaction SCOT and verify the settings for SAPconnect.
  Ensure that the SMTP node is correctly configured and active.
  
  
  
  Test Email Sending:
  
  Use transaction SOST to check the status of sent emails. This transaction allows you to monitor the email queue and see if there are any errors.
  You can also send a test email from the SAP system to verify that the configuration is working.
  
  
  
  Check Network Connectivity:
  
  Ensure that the SAP system can reach the mail server. You can use tools like ping or telnet to test connectivity to the SMTP server.
  
  
  
  Verify Recipient Addresses:
  
  Double-check the email addresses being used to ensure they are valid and correctly formatted.
  
  
  
  Review Mail Server Logs:
  
  If you have access to the mail server logs, check for any errors or issues that may indicate why emails are not being sent.
  
  
  
  Check Authorizations:
  
  Ensure that the user or system has the necessary authorizations to send emails.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SCOT: Configuration of SAPconnect.
  SOST: Monitor sent and unsent emails.
  
  
  
  Documentation: Refer to SAP Help documentation for detailed information on configuring SAPconnect and troubleshooting email sending issues.
  
  
  SAP Notes: Check for any relevant SAP Notes that may address specific issues related to email sending or the RT393 message.
  
  
  If the problem persists after following these steps, consider reaching out to your SAP Basis team or SAP support for further assistance.