How To Fix RT371 - Unable to convert monitor set &1 (database format &2)

SAP Error Message - Details

• Message type: E = Error

• Message class: RT - Monitoring infrastructure MSG and alert texts

• Message number: 371

• Message text: Unable to convert monitor set &1 (database format &2)

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message RT371 - Unable to convert monitor set &1 (database format &2) ?

  The SAP error message RT371 "Unable to convert monitor set &1 (database format &2)" typically occurs in the context of SAP's monitoring and performance analysis tools, particularly when there is an issue with the format of the data being processed or converted.
  Cause:
  
  Incompatible Database Format: The error often arises when the system encounters a database format that it cannot recognize or convert. This can happen if the database has been upgraded or if there are inconsistencies in the data format.
  Corrupted Data: If the monitor set data is corrupted or incomplete, the system may fail to convert it properly.
  Version Mismatch: If there is a mismatch between the versions of the database and the SAP application, it may lead to conversion issues.
  Configuration Issues: Incorrect configuration settings in the monitoring tools or database settings can also lead to this error.
  
  Solution:
  
  Check Database Format: Verify that the database format is compatible with the version of SAP you are using. If there has been a recent upgrade, ensure that all components are updated accordingly.
  Data Consistency Check: Run consistency checks on the database to identify and rectify any corrupted or incomplete data entries.
  Recreate Monitor Set: If possible, try to recreate the monitor set that is causing the issue. This may involve deleting the existing monitor set and creating a new one.
  Review Configuration Settings: Check the configuration settings for the monitoring tools to ensure they are set up correctly.
  SAP Notes and Support: Look for relevant SAP Notes that may address this specific error. SAP frequently releases notes that provide fixes or workarounds for known issues.
  Contact SAP Support: If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance. They can provide more specific guidance based on your system configuration and the error details.
  
  Related Information:
  
  SAP Documentation: Review the official SAP documentation related to monitoring and performance analysis for any specific guidelines or troubleshooting steps.
  Community Forums: Check SAP community forums or user groups for similar issues and solutions shared by other users.
  System Logs: Analyze system logs (transaction SM21) for any additional error messages or warnings that may provide more context about the issue.
  
  By following these steps, you should be able to diagnose and resolve the RT371 error in your SAP environment.