How To Fix RT311 - Error getting list of active application servers from monitor segment

RT311 - Overview

• Message type: E = Error

• Message class: RT - Monitoring infrastructure MSG and alert texts

• Message number: 311

• Message text: Error getting list of active application servers from monitor segment

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message RT311 - Error getting list of active application servers from monitor segment ?

  The SAP error message RT311, which states "Error getting list of active application servers from monitor segment," typically indicates an issue with the SAP system's ability to retrieve information about active application servers. This can occur due to various reasons, including network issues, configuration problems, or issues with the SAP kernel.
  Causes:
  
  Network Issues: There may be connectivity problems between the SAP application server and the message server.
  Configuration Problems: Incorrect settings in the instance profile or the SAP system configuration can lead to this error.
  Message Server Issues: The message server may not be running or may be experiencing issues.
  Kernel Problems: An outdated or corrupted SAP kernel can cause communication issues.
  Load Balancing Issues: Problems with load balancing configurations can prevent the application server from being recognized.
  
  Solutions:
  
  
  Check Network Connectivity:
  
  Ensure that the application server can communicate with the message server. You can use tools like ping or telnet to check connectivity.
  Verify that there are no