How To Fix RSWWW004 - Internal error communicating with the IGS (maps)

SAP Error Message - Details

• Message type: E = Error

• Message class: RSWWW - Messages for BW Web Reporting

• Message number: 004

• Message text: Internal error communicating with the IGS (maps)

What causes this issue?

Internal error when communicating with the IGS (maps).

System Response

Internal error text: "&V1&"

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message RSWWW004 - Internal error communicating with the IGS (maps) ?

  The SAP error message RSWWW004 indicates an internal error when the SAP system is trying to communicate with the Internet Graphics Server (IGS). This error typically occurs in scenarios where SAP is attempting to generate graphical content, such as maps or charts, and encounters issues in the communication process.
  Causes:
  
  Configuration Issues: The IGS may not be properly configured or may not be running.
  Network Problems: There could be network connectivity issues between the SAP application server and the IGS.
  Resource Limitations: The IGS may be running out of resources (e.g., memory, CPU) to handle the requests.
  Version Compatibility: There may be compatibility issues between the SAP system and the version of the IGS being used.
  Missing or Corrupted Files: Required files for the IGS may be missing or corrupted.
  
  Solutions:
  
  Check IGS Status: Ensure that the Internet Graphics Server is running. You can check this in the SAP system by using transaction code SMICM and looking for the IGS status.
  Review Configuration: Verify the configuration settings for the IGS in the SAP system. Ensure that the settings are correct and that the IGS is properly configured to communicate with the SAP application server.
  Network Connectivity: Check for any network issues that might be preventing communication between the SAP application server and the IGS. This includes checking firewalls, network routes, and DNS settings.
  Resource Monitoring: Monitor the resource usage of the IGS. If it is running low on resources, consider increasing the allocated resources or optimizing the workload.
  Check Logs: Review the IGS logs for any additional error messages or warnings that could provide more context about the issue. Logs can often be found in the IGS installation directory.
  Update Software: Ensure that both the SAP system and the IGS are up to date with the latest patches and updates. Compatibility issues can often be resolved by updating to the latest versions.
  Restart IGS: Sometimes, simply restarting the IGS can resolve transient issues.
  
  Related Information:
  
  SAP Notes: Check SAP Notes related to the RSWWW004 error for any specific fixes or recommendations provided by SAP.
  Documentation: Refer to the official SAP documentation for the Internet Graphics Server for detailed configuration and troubleshooting steps.
  Community Forums: Engage with SAP community forums or support channels where other users may have encountered similar issues and can provide insights or solutions.
  
  If the problem persists after trying the above solutions, it may be necessary to contact SAP support for further assistance.