How To Fix RSWWW005 - Chart &1: Internal error when communicating with the IGS

SAP Error Message - Details

• Message type: E = Error

• Message class: RSWWW - Messages for BW Web Reporting

• Message number: 005

• Message text: Chart &1: Internal error when communicating with the IGS

What causes this issue?

Internal error when communictaing with the IGS (charts).

System Response

Internal error text: "&V2&"

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message RSWWW005 - Chart &1: Internal error when communicating with the IGS ?

  The SAP error message RSWWW005, which states "Chart &1: Internal error when communicating with the IGS," typically occurs when there is an issue with the Internet Graphics Server (IGS) while trying to generate or display charts in SAP. This error can arise due to various reasons, including configuration issues, network problems, or issues with the IGS itself.
  Causes:
  
  IGS Configuration Issues: The Internet Graphics Server may not be properly configured or may not be running.
  Network Problems: There could be network connectivity issues between the SAP application server and the IGS.
  Resource Limitations: The server may be running out of resources (memory, CPU) to handle the request.
  Version Compatibility: There may be compatibility issues between the SAP system and the version of the IGS being used.
  Corrupted Data: The data being processed for the chart may be corrupted or not in the expected format.
  
  Solutions:
  
  Check IGS Status: Ensure that the Internet Graphics Server is running. You can check this in the SAP system by using transaction code SMICM and looking for the IGS service.
  Review Configuration: Verify the configuration settings for the IGS in the SAP system. Ensure that the settings are correct and that the IGS is properly integrated with the SAP system.
  Network Connectivity: Check the network connection between the SAP application server and the IGS. Ensure that there are no firewalls or network issues blocking communication.
  Monitor System Resources: Use transaction codes like SM50 or SM66 to monitor system resources and ensure that the server is not overloaded.
  Check Logs: Review the IGS logs for any error messages or warnings that could provide more insight into the issue. Logs can typically be found in the directory where the IGS is installed.
  Update Software: Ensure that both the SAP system and the IGS are up to date with the latest patches and updates. Compatibility issues can often be resolved with updates.
  Test with Different Data: If possible, try generating a chart with different data to see if the issue is related to specific data sets.
  
  Related Information:
  
  SAP Notes: Check SAP Notes related to the IGS and the specific error message for any known issues or patches.
  Documentation: Refer to the official SAP documentation for the Internet Graphics Server for detailed configuration and troubleshooting steps.
  Community Forums: Engage with SAP community forums or support channels for additional insights and solutions from other users who may have encountered similar issues.
  
  If the problem persists after trying the above solutions, it may be necessary to contact SAP support for further assistance.