How To Fix RSRD220 - General error occurred when creating the online link

SAP Error Message - Details

• Message type: E = Error

• Message class: RSRD - Report Dissemination

• Message number: 220

• Message text: General error occurred when creating the online link

What causes this issue?

No online link has been generated in the portal. There may be different
reasons for this.

System Response

Error message

How to fix this error?

If you have used a Web template as the output basis, check whether the
Web template is assigned to one of your roles. If you are using a query
or if the Web template is assigned to one of your roles, this is an SAP-
internal error.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message RSRD220 - General error occurred when creating the online link ?

  The SAP error message RSRD220, which states "General error occurred when creating the online link," typically occurs in the context of SAP Business Intelligence (BI) or SAP Business Warehouse (BW) when there is an issue with the creation of an online link for a report or query. This error can arise due to various reasons, and here are some common causes, potential solutions, and related information:
  Causes:
  
  Authorization Issues: The user may not have the necessary authorizations to access the report or the underlying data.
  Incorrect Query Configuration: The query may not be properly configured, leading to issues when trying to create an online link.
  System Configuration: There may be issues with the system configuration, such as incorrect settings in the BI or BW system.
  Network Issues: Connectivity problems between the SAP system and the client or browser can lead to this error.
  Browser Compatibility: The browser being used may not be compatible with the SAP system or the specific report.
  Session Timeout: The user session may have timed out, leading to an inability to create the link.
  
  Solutions:
  
  Check Authorizations: Ensure that the user has the necessary authorizations to access the report and the underlying data. This can be done by checking the user's roles and authorizations in the SAP system.
  Review Query Configuration: Verify the configuration of the query in the Query Designer. Ensure that all required fields and settings are correctly defined.
  System Configuration Check: Review the system settings and configurations related to the BI/BW system. Ensure that all necessary services are running and that the system is properly configured.
  Network Connectivity: Check the network connection between the client and the SAP system. Ensure that there are no firewall or proxy issues that could be blocking access.
  Browser Compatibility: Try accessing the report using a different browser or ensure that the current browser is compatible with the SAP system. Clearing the browser cache may also help.
  Session Management: If the session has timed out, log out and log back into the SAP system to refresh the session.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to the RSRD220 error. SAP frequently updates its knowledge base with solutions to common problems.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  System Logs: Review system logs (transaction codes like SLG1) for more detailed error messages that may provide additional context for the issue.
  
  If the problem persists after trying the above solutions, it may be necessary to involve your SAP Basis team or SAP support for further investigation.