How To Fix RQ369 - & master record(s) could not be updated

SAP Error Message - Details

• Message type: E = Error

• Message class: RQ - Messages for Cash Management and Forecast

• Message number: 369

• Message text: & master record(s) could not be updated

What causes this issue?

In the update to vendor or customer master records, exceptions ten
occurred. The master records were probably blocked by other users.

How to fix this error?

Ensure that all the objects have been cleared, then start the action
with the same selections again.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message RQ369 - & master record(s) could not be updated ?

  The SAP error message RQ369, which states that "master record(s) could not be updated," typically occurs in the context of SAP's Material Management (MM) or Sales and Distribution (SD) modules. This error indicates that there was an issue when trying to update a master record, such as a material master or customer master, during a transaction.
  Causes of RQ369 Error
  
  Locking Issues: The master record may be locked by another user or process, preventing updates.
  Authorization Issues: The user may not have the necessary authorizations to update the master record.
  Data Inconsistencies: There may be inconsistencies in the data being processed, such as missing mandatory fields or incorrect data formats.
  System Configuration: Configuration settings in the system may prevent updates to certain fields or records.
  Batch Input Issues: If the update is being performed through a batch input session, there may be errors in the session that prevent successful updates.
  
  Solutions to RQ369 Error
  
  
  Check Locks: Use transaction code SM12 to check for any locks on the master record. If a lock exists, you may need to wait for the other user to complete their transaction or, if appropriate, you can delete the lock.
  
  
  Review Authorizations: Ensure that the user has the necessary authorizations to update the master record. You can check this using transaction code SU53 after the error occurs to see if there are any authorization issues.
  
  
  Validate Data: Review the data being entered or processed to ensure that all required fields are filled out correctly and that the data adheres to the expected formats.
  
  
  Check Configuration: Review the configuration settings related to the master record in question. Ensure that the settings allow for updates and that there are no restrictions in place.
  
  
  Batch Input Session: If the update is part of a batch input session, check the session for errors using transaction code SM35. Resolve any errors found in the session.
  
  
  Consult Logs: Check the application logs for more detailed error messages. You can use transaction code SLG1 to view application logs that may provide additional context for the error.
  
  
  Contact Support: If the issue persists after trying the above solutions, consider reaching out to your SAP support team or consulting SAP Notes for any known issues related to this error.
  
  
  Related Information
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SM12 (to check locks), SU53 (to check authorizations), and SM35 (to check batch input sessions).
  SAP Notes: Search for SAP Notes related to RQ369 for any specific patches or updates that may address the issue.
  Documentation: Review SAP documentation for the specific module (MM, SD) to understand the requirements and constraints related to master records.
  
  By following these steps, you should be able to diagnose and resolve the RQ369 error effectively.