How To Fix RQ100 - Payment history for customer & is missing in company code &

SAP Error Message - Details

• Message type: E = Error

• Message class: RQ - Messages for Cash Management and Forecast

• Message number: 100

• Message text: Payment history for customer & is missing in company code &

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message RQ100 - Payment history for customer & is missing in company code & ?

  The SAP error message RQ100 indicates that the payment history for a specific customer is missing in the specified company code. This can occur in various scenarios, particularly when dealing with accounts receivable and customer payments. Here’s a breakdown of the potential causes, solutions, and related information for this error:
  Causes:
  
  Data Entry Issues: The customer master data may not be correctly set up, or the company code may not be properly assigned to the customer.
  Missing Payment History: The payment history for the customer may not have been created or updated due to missing transactions or incorrect posting.
  Configuration Issues: There may be configuration issues in the financial accounting module that prevent the payment history from being generated or displayed.
  Authorization Issues: The user may not have the necessary authorizations to view the payment history for the specified customer and company code.
  System Errors: There could be a temporary system error or inconsistency in the database that is causing the payment history not to be displayed.
  
  Solutions:
  
  
  Check Customer Master Data:
  
  Go to the customer master data (transaction code FD03 for display).
  Ensure that the customer is correctly assigned to the relevant company code.
  
  
  
  Review Payment Transactions:
  
  Check if there are any payment transactions recorded for the customer in the specified company code.
  Use transaction codes like FBL5N (Customer Line Item Display) to see if there are any open items or payment history.
  
  
  
  Configuration Review:
  
  Review the configuration settings in the Financial Accounting (FI) module to ensure that payment history is being tracked correctly.
  Check the settings in the customer account group and payment terms.
  
  
  
  Authorization Check:
  
  Ensure that the user has the necessary authorizations to access the payment history for the customer.
  Consult with your SAP security team if needed.
  
  
  
  System Check:
  
  If the issue persists, check for any system errors or inconsistencies. You may need to run a consistency check or consult with your SAP Basis team.
  
  
  
  Consult SAP Notes:
  
  Search for relevant SAP Notes in the SAP Support Portal that may address this specific error message or provide additional troubleshooting steps.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  FD03: Display Customer Master Data
  FBL5N: Customer Line Item Display
  FBL1N: Vendor Line Item Display (for comparison)
  
  
  
  SAP Documentation: Refer to SAP Help documentation for detailed information on customer account management and payment history.
  
  
  SAP Community: Engage with the SAP Community forums for insights from other users who may have encountered similar issues.
  
  
  By following these steps, you should be able to identify the cause of the RQ100 error and implement the appropriate solution. If the problem persists, consider reaching out to your SAP support team for further assistance.