How To Fix RMPS_GENERAL012 - Send as Mail

SAP Error Message - Details

• Message type: E = Error

• Message class: RMPS_GENERAL - Gen. Messages Classes Records Management for Public Sector

• Message number: 012

• Message text: Send as Mail

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message RMPS_GENERAL012 - Send as Mail ?

  The SAP error message RMPS_GENERAL012 typically indicates an issue related to sending emails from the SAP system, particularly in the context of the SAP Product Safety (RMPS) module. This error can arise due to various reasons, including configuration issues, missing data, or system settings.
  Cause
  
  Configuration Issues: The email sending configuration in SAP may not be set up correctly. This includes settings in transaction codes like SCOT (SAPconnect) or SOST (Send Requests).
  Missing Data: Required fields or data may be missing in the document or transaction you are trying to send via email.
  Authorization Issues: The user may not have the necessary authorizations to send emails from the SAP system.
  SMTP Server Issues: There may be issues with the SMTP server configuration or connectivity, preventing emails from being sent.
  Incorrect Email Address: The recipient's email address may be incorrectly formatted or invalid.
  
  Solution
  
  
  Check Configuration:
  
  Go to transaction code SCOT and ensure that the SMTP node is configured correctly.
  Verify that the email settings are correct, including the SMTP server address and port.
  
  
  
  Verify Data:
  
  Ensure that all required fields in the document or transaction are filled out correctly.
  Check for any missing or incorrect data that may prevent the email from being sent.
  
  
  
  Check Authorizations:
  
  Ensure that the user has the necessary authorizations to send emails. This can be checked in transaction code SU53 or by consulting with your SAP security team.
  
  
  
  Test SMTP Connectivity:
  
  Use transaction code SOST to check the status of sent emails and any errors that may have occurred.
  Test the SMTP connection to ensure that the SAP system can communicate with the email server.
  
  
  
  Validate Email Addresses:
  
  Double-check the recipient's email address for any typos or formatting issues.
  
  
  
  Review Logs:
  
  Check the application logs (transaction code SLG1) for any additional error messages or details that can provide more context about the issue.
  
  
  
  Related Information
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Documentation: Review the SAP documentation for the RMPS module and email configuration for more detailed guidance.
  Community Forums: Consider searching or posting in SAP community forums for insights from other users who may have encountered similar issues.
  
  If the problem persists after following these steps, it may be beneficial to consult with your SAP Basis team or open a support ticket with SAP for further assistance.