How To Fix RMPS_CASE020 - The selected function is not supported

SAP Error Message - Details

• Message type: E = Error

• Message class: RMPS_CASE - Messages in Case

• Message number: 020

• Message text: The selected function is not supported

What causes this issue?

Interface IF_RMPS_CASE is not implemented by the backend of the
service provider.

System Response

The selected function cannot be executed.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

RESET N1
Find out which element type the case belongs to where the function
should be executed (activity "Information" on case).
Search for this element type in Records Management Registry
(transaction SRMREGEDIT)
Open the service provider which the element type belongs to and switch
to tab page <LS>Class Roles</>.
Find out which class the
IS_SP_CONTENT_CONNECTION_CLASS class role fulfils.
Check whether this class fulfils interface IF_RMPS_CASE.
Replace this class with a suitable class.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message RMPS_CASE020 - The selected function is not supported ?

  The SAP error message RMPS_CASE020, which states "The selected function is not supported," typically occurs in the context of the SAP Risk Management or similar modules. This error indicates that the function you are trying to execute is not available or not applicable in the current context.
  Causes:
  
  Functionality Limitations: The function you are trying to use may not be supported in the current version of the software or may not be enabled in your system configuration.
  User Authorizations: The user may not have the necessary authorizations to perform the selected function.
  Incorrect Configuration: The system may not be configured correctly for the specific process or function you are trying to access.
  Module-Specific Restrictions: Certain functions may only be available in specific modules or under certain conditions.
  
  Solutions:
  
  Check Functionality: Verify if the function you are trying to use is indeed supported in your version of SAP. Consult the SAP documentation or release notes for your specific version.
  User Authorizations: Ensure that the user has the necessary authorizations to perform the action. You may need to work with your SAP security team to check and adjust user roles and permissions.
  Configuration Review: Review the configuration settings for the module you are working with. Ensure that all necessary settings are correctly configured to support the function.
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes or patches that may address this issue. Sometimes, specific errors are documented with solutions or workarounds.
  Contact SAP Support: If the issue persists and you cannot find a resolution, consider reaching out to SAP Support for assistance. Provide them with detailed information about the error, including the steps leading up to it.
  
  Related Information:
  
  SAP Documentation: Always refer to the official SAP Help Portal for detailed documentation on the module you are working with.
  Community Forums: SAP Community and other forums can be helpful for finding similar issues faced by other users and potential solutions.
  Training and Resources: If you frequently encounter issues with specific functions, consider additional training or resources to better understand the module's capabilities and limitations.
  
  By following these steps, you should be able to identify the cause of the RMPS_CASE020 error and implement a suitable solution.