How To Fix RMPS_CASE002 - Outbox &1: &2

SAP Error Message - Details

• Message type: E = Error

• Message class: RMPS_CASE - Messages in Case

• Message number: 002

• Message text: Outbox &1: &2

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message RMPS_CASE002 - Outbox &1: &2 ?

  The SAP error message RMPS_CASE002 typically relates to issues with the Outbox in the context of the SAP Case Management module. This error can occur when there are problems with the processing of cases, particularly when trying to send or manage messages related to those cases.
  Cause:
  The error message RMPS_CASE002 generally indicates that there is an issue with the Outbox, which may be due to one or more of the following reasons:
  
  Incomplete Data: Required fields or data for the case are missing or incomplete.
  System Configuration: There may be configuration issues in the SAP system that affect how cases are processed or how messages are sent.
  Authorization Issues: The user may not have the necessary authorizations to perform the action related to the Outbox.
  Technical Issues: There could be underlying technical issues, such as problems with the database or application server.
  
  Solution:
  To resolve the RMPS_CASE002 error, you can take the following steps:
  
  
  Check Data Completeness: Ensure that all required fields for the case are filled out correctly. Review the case details and make sure there are no missing or incorrect entries.
  
  
  Review Configuration: Check the configuration settings related to case management and the Outbox. Ensure that all necessary settings are correctly configured.
  
  
  User Authorizations: Verify that the user encountering the error has the appropriate authorizations to access and manage the Outbox and related cases.
  
  
  System Logs: Check the system logs (transaction SLG1) for any additional error messages or warnings that may provide more context about the issue.
  
  
  Technical Support: If the issue persists, consider reaching out to your SAP Basis or technical support team to investigate any underlying technical issues.
  
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error message or provide patches or updates.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRM_ORDER, CRM_CASE, or others related to case management.
  Documentation: Review SAP documentation related to Case Management and Outbox functionality for best practices and troubleshooting tips.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify and resolve the RMPS_CASE002 error effectively.