How To Fix REXCRAIT364 - Record cannot be active and canceled at the same time

SAP Error Message - Details

• Message type: E = Error

• Message class: REXCRAIT - Italian localisation RE-FX

• Message number: 364

• Message text: Record cannot be active and canceled at the same time

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

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Smart SAP Assistant

• What is the cause and solution for SAP error message REXCRAIT364 - Record cannot be active and canceled at the same time ?

  The SAP error message REXCRAIT364, which states "Record cannot be active and canceled at the same time," typically occurs in the context of the SAP Real Estate Management (RE) module. This error indicates that there is a conflict in the status of a record, where the system is trying to set a record to both "active" and "canceled" simultaneously, which is not allowed.
  Cause:
  
  Status Conflict: The most common cause of this error is that the system is attempting to change the status of a record (such as a lease or contract) to both active and canceled. This can happen due to incorrect data entry or a programming error in custom code or user exits.
  Data Integrity Issues: There may be issues with the data integrity in the database, where the status of a record is not being updated correctly.
  User Actions: A user may have inadvertently tried to perform an action that conflicts with the current status of the record.
  
  Solution:
  
  Check Record Status: Review the status of the record in question. Ensure that it is not being set to both active and canceled. You can do this by checking the transaction logs or the status fields in the relevant SAP screens.
  Correct Data Entry: If the error is due to incorrect data entry, correct the status of the record. Make sure that you are only trying to set the record to one status at a time.
  Review Custom Code: If there are any custom developments or enhancements in your SAP system, review them to ensure that they are not causing this conflict. Look for any user exits or BAdIs that might be manipulating the record status.
  Consult Documentation: Refer to SAP documentation or notes related to the specific transaction or process you are working with. There may be specific guidelines or known issues documented by SAP.
  Contact SAP Support: If the issue persists and you cannot identify the cause, consider reaching out to SAP support for assistance. They may provide additional insights or patches if this is a known issue.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP Real Estate Management, such as RECN (Contract Management) or REIS (Investment Management), where this error might occur.
  SAP Notes: Search for SAP Notes related to REXCRAIT364 in the SAP Support Portal. There may be specific notes addressing this error with additional troubleshooting steps or fixes.
  User Forums: Check SAP community forums or other user groups for discussions related to this error. Other users may have encountered similar issues and can provide insights or solutions.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.