How To Fix RETJP032 - The System can not Retrieve the Pension Number

SAP Error Message - Details

• Message type: E = Error

• Message class: RETJP - Error Messages for Retirement and Rehirement

• Message number: 032

• Message text: The System can not Retrieve the Pension Number

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message RETJP032 - The System can not Retrieve the Pension Number ?

  The SAP error message RETJP032, which states "The system cannot retrieve the pension number," typically occurs in the context of payroll processing or employee data management within the SAP system. This error can arise due to various reasons, and understanding the cause is essential for finding an appropriate solution.
  Causes of RETJP032
  
  
  Missing Data: The pension number may not be maintained in the employee's master data. This could be due to incomplete data entry during the hiring process or subsequent updates.
  
  
  Incorrect Configuration: The system configuration for pension data retrieval may not be set up correctly. This could involve issues with the infotype (e.g., IT0580 for pension plans) or related settings.
  
  
  Authorization Issues: The user may not have the necessary authorizations to access the pension number data.
  
  
  Data Consistency Issues: There may be inconsistencies in the employee data, such as missing or incorrect entries in related infotypes.
  
  
  Technical Issues: There could be underlying technical issues, such as problems with the database or system performance that prevent data retrieval.
  
  
  Solutions
  
  
  Check Employee Master Data:
  
  Navigate to the employee's master data (Transaction PA30).
  Verify that the pension number is correctly entered in the relevant infotype (usually IT0580).
  If the pension number is missing, update the infotype with the correct information.
  
  
  
  Review Configuration:
  
  Check the configuration settings related to pension data in the SAP system (Transaction SPRO).
  Ensure that the infotype settings and any related schema or rules are correctly configured.
  
  
  
  Authorization Check:
  
  Ensure that the user encountering the error has the necessary authorizations to view and edit pension data.
  Consult with your SAP security team if there are any authorization issues.
  
  
  
  Data Consistency Check:
  
  Run consistency checks on employee data to identify any discrepancies or missing information.
  Use transaction codes like PA03 or PA20 to review related infotypes.
  
  
  
  Technical Support:
  
  If the issue persists after checking the above points, consider reaching out to your SAP Basis or technical support team to investigate any underlying technical issues.
  
  
  
  Related Information
  
  Infotypes: Familiarize yourself with relevant infotypes related to pension data, such as IT0580 (Pension Plan) and IT0001 (Organizational Assignment).
  SAP Notes: Check for any SAP Notes related to this error message in the SAP Support Portal, as there may be specific patches or updates that address known issues.
  Documentation: Review SAP documentation or user manuals for guidance on managing employee pension data and troubleshooting common errors.
  
  By following these steps, you should be able to identify the cause of the RETJP032 error and implement a solution to resolve it.