How To Fix RETAIL_ST_ODATA021 - Bar code &1 not recognized

SAP Error Message - Details

• Message type: E = Error

• Message class: RETAIL_ST_ODATA - Messages for use in Fiori Retail Store Applications

• Message number: 021

• Message text: Bar code &1 not recognized

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message RETAIL_ST_ODATA021 - Bar code &1 not recognized ?

  The SAP error message RETAIL_ST_ODATA021 indicating that "Bar code &1 not recognized" typically occurs in the context of retail applications, particularly when dealing with OData services and barcode scanning functionalities. This error suggests that the system is unable to recognize or process the barcode that has been scanned or entered.
  Causes:
  
  Invalid Barcode Format: The barcode may not conform to the expected format or standard (e.g., UPC, EAN, QR code).
  Database Entry Missing: The item associated with the scanned barcode may not exist in the database or may not be properly configured in the system.
  Incorrect Configuration: The OData service or the retail application may not be correctly configured to handle the specific barcode type.
  Data Synchronization Issues: There may be a delay or issue in data synchronization between the backend system and the retail application.
  User Input Error: The barcode may have been entered incorrectly by the user, leading to recognition failure.
  
  Solutions:
  
  Verify Barcode Format: Ensure that the barcode being scanned or entered is in the correct format and is valid.
  Check Database Entries: Confirm that the item associated with the barcode exists in the system. You can do this by searching for the item in the relevant database or inventory management system.
  Review Configuration: Check the configuration settings of the OData service and the retail application to ensure they are set up to recognize the barcode type being used.
  Data Synchronization: If applicable, ensure that the data in the backend system is synchronized with the retail application. This may involve running synchronization jobs or checking for any errors in data transfer.
  User Training: Provide training or guidelines to users on how to properly scan or enter barcodes to minimize input errors.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its knowledge base with solutions for common problems.
  OData Service Documentation: Review the documentation for the specific OData service being used to understand its requirements and limitations regarding barcode processing.
  Retail Application Logs: Examine application logs for additional error messages or warnings that may provide more context about the issue.
  Support Channels: If the issue persists, consider reaching out to SAP support or your internal IT support team for further assistance.
  
  By following these steps, you should be able to diagnose and resolve the issue related to the "Bar code &1 not recognized" error in your SAP retail application.