How To Fix RDSV_SD_XX801 - Reference is incorrect

SAP Error Message - Details

• Message type: E = Error

• Message class: RDSV_SD_XX - Regulatory Document and Signature Validation in SD

• Message number: 801

• Message text: Reference is incorrect

What causes this issue?

The reference that you entered for your memo is incorrect.
Either it is an invalid reference, or you entered a valid reference in
an incorrect format.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

How to fix this error?

You can enter one of the following as a reference for a memo:
Invoice documents that did not originate from the SAP system (external
invoices) -
Multiple invoices - use system transaction VF04 and manually refer to
multiple invoices.
Date ranges, in the format MM.YYYY-MM.YYYY (e.g. 01.2017-03.2017)
Invoice documents without a digital signature - enter the billing
document and assign the 'Non-Signed Reference' status.
Service orders that are marked in the relevant Customizing activity.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message RDSV_SD_XX801 - Reference is incorrect ?

  The SAP error message RDSV_SD_XX801, which indicates that "Reference is incorrect," typically arises in the context of Sales and Distribution (SD) processes. This error can occur due to various reasons, often related to data inconsistencies or incorrect references in the system.
  Possible Causes:
  
  Incorrect Document Reference: The error may occur if a document (like a sales order, delivery, or invoice) is referencing another document that does not exist or has been deleted.
  Data Inconsistencies: There may be inconsistencies in the master data or transactional data, such as customer master data, material master data, or pricing conditions.
  Configuration Issues: Incorrect configuration settings in the SD module can lead to reference errors.
  Missing Authorizations: Sometimes, the user may not have the necessary authorizations to access certain documents or data, leading to this error.
  Custom Code Issues: If there are custom developments or enhancements in the system, they may not be handling references correctly.
  
  Solutions:
  
  Check Document References: Verify that all referenced documents exist and are valid. For example, if the error occurs while processing a sales order, check if the referenced delivery or invoice is available.
  Data Consistency Check: Run consistency checks on the relevant master data and transactional data. Use transaction codes like SE11 (Data Dictionary) or SE16 (Data Browser) to inspect the data.
  Review Configuration: Check the configuration settings in the SD module to ensure they are set up correctly. This may involve reviewing the sales document types, item categories, and other related settings.
  Authorization Check: Ensure that the user has the necessary authorizations to access the documents and data involved in the transaction.
  Debugging Custom Code: If custom code is involved, debug the relevant programs or function modules to identify where the reference is failing.
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message. There may be patches or updates available that resolve known issues.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as VA01 (Create Sales Order), VA02 (Change Sales Order), and VA03 (Display Sales Order) to navigate through the SD module effectively.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  Documentation: Review SAP documentation related to Sales and Distribution for best practices and troubleshooting tips.
  
  If the issue persists after trying the above solutions, it may be beneficial to involve your SAP Basis or technical team for further investigation.