How To Fix RDSV_SD_XX701 - Digital signature cannot be created

SAP Error Message - Details

• Message type: E = Error

• Message class: RDSV_SD_XX - Regulatory Document and Signature Validation in SD

• Message number: 701

• Message text: Digital signature cannot be created

What causes this issue?

An error occurred during the checks for creating the digital signature.
Data required to create the digital signature or to validate the process
to sign are not available.

System Response

The digital signature cannot be generated because it would be invalid.
The current document cannot not be posted.

How to fix this error?

Make a note of the procedure that leads to this error and contact SAP
development support.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message RDSV_SD_XX701 - Digital signature cannot be created ?

  The SAP error message RDSV_SD_XX701, which states "Digital signature cannot be created," typically occurs in the context of electronic document processing, such as when trying to sign documents digitally in SAP systems. This error can arise due to several reasons, and here are some common causes, potential solutions, and related information:
  Causes:
  
  Missing or Invalid Digital Certificate: The user may not have a valid digital certificate installed in their SAP system or the certificate may have expired.
  Incorrect Configuration: The system may not be properly configured to handle digital signatures, including settings in the SAP system or the underlying infrastructure.
  Authorization Issues: The user may not have the necessary authorizations to create a digital signature.
  Technical Issues: There may be technical issues with the SAP system or the underlying cryptographic libraries.
  Network Issues: If the digital signature relies on external services (like a certificate authority), network issues could prevent successful communication.
  
  Solutions:
  
  
  Check Digital Certificate:
  
  Ensure that the user has a valid digital certificate installed.
  Verify that the certificate is not expired and is correctly configured in the SAP system.
  
  
  
  Review Configuration:
  
  Check the configuration settings for digital signatures in the SAP system. This may include settings in transaction codes like STRUST or SSO2.
  Ensure that the necessary cryptographic libraries are installed and configured correctly.
  
  
  
  Authorization Check:
  
  Verify that the user has the necessary authorizations to create digital signatures. This may involve checking roles and authorizations in the SAP system.
  
  
  
  Consult SAP Notes:
  
  Look for relevant SAP Notes that may address this specific error. SAP frequently updates its knowledge base with solutions for known issues.
  
  
  
  Technical Support:
  
  If the issue persists, consider reaching out to SAP support or your internal IT support team for further assistance. They may need to analyze logs or perform deeper troubleshooting.
  
  
  
  Network Configuration:
  
  If the digital signature process involves external services, ensure that there are no network issues preventing access to those services.
  
  
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP documentation for digital signatures and electronic document processing for detailed configuration steps and requirements.
  SAP Community: Engage with the SAP Community forums where other users may have encountered similar issues and can provide insights or solutions.
  Training and Resources: Consider training sessions or resources on digital signatures in SAP to better understand the requirements and processes involved.
  
  By addressing the potential causes and following the suggested solutions, you should be able to resolve the RDSV_SD_XX701 error in your SAP system.