How To Fix RDSV_OUTPUT_SD_XX013 - Cannot print billing document &1; data for customer &2 is unreadable

SAP Error Message - Details

• Message type: E = Error

• Message class: RDSV_OUTPUT_SD_XX - Output of validated and signed SD documents

• Message number: 013

• Message text: Cannot print billing document &1; data for customer &2 is unreadable

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message RDSV_OUTPUT_SD_XX013 - Cannot print billing document &1; data for customer &2 is unreadable ?

  The SAP error message RDSV_OUTPUT_SD_XX013 indicates that there is an issue with printing a billing document due to unreadable data for a specific customer. This error typically arises in the context of output processing in the Sales and Distribution (SD) module of SAP.
  Cause:
  
  Data Corruption: The customer master data may be corrupted or incomplete, leading to unreadable fields.
  Output Configuration: The output type for the billing document may not be correctly configured, or the associated forms may be missing or incorrectly set up.
  Authorization Issues: The user may not have the necessary authorizations to access the customer data.
  Missing or Incorrect Data: Required fields in the customer master data (like address, communication details, etc.) may be missing or incorrectly filled.
  Technical Issues: There could be issues with the underlying database or the SAP system itself, such as inconsistencies in the data.
  
  Solution:
  
  
  Check Customer Master Data:
  
  Go to transaction XD03 (Display Customer) or VD03 (Display Customer - Sales Area) and verify that the customer data is complete and correct.
  Ensure that all required fields are filled out, especially those related to output processing (like address, communication details, etc.).
  
  
  
  Review Output Configuration:
  
  Check the output type configuration in transaction NACE (Output Types) for the billing document. Ensure that the output type is correctly set up and that the associated forms are available and correctly configured.
  Verify that the output condition records are maintained properly.
  
  
  
  Check Authorizations:
  
  Ensure that the user attempting to print the billing document has the necessary authorizations to access the customer data.
  
  
  
  Test Output Processing:
  
  Use transaction VF02 (Change Billing Document) to test the output processing. Check if the output can be triggered manually and if any errors are displayed.
  
  
  
  Check for Technical Issues:
  
  If the problem persists, check for any system logs or dumps that might indicate a deeper technical issue. Use transaction ST22 for dumps and SM21 for system logs.
  
  
  
  Consult SAP Notes:
  
  Search for relevant SAP Notes in the SAP Support Portal that might address this specific error message or related issues.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  XD03 / VD03: Display Customer
  NACE: Output Types Configuration
  VF02: Change Billing Document
  ST22: Dump Analysis
  SM21: System Log
  
  
  
  SAP Support: If the issue cannot be resolved with the above steps, consider reaching out to SAP Support for further assistance, providing them with the error message details and any relevant logs.
  
  
  By following these steps, you should be able to identify and resolve the issue causing the error message RDSV_OUTPUT_SD_XX013.