How To Fix RDSV_OUTPUT_SD_XX014 - Billing document &1 cannot be printed; customer &2 not found

SAP Error Message - Details

• Message type: E = Error

• Message class: RDSV_OUTPUT_SD_XX - Output of validated and signed SD documents

• Message number: 014

• Message text: Billing document &1 cannot be printed; customer &2 not found

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message RDSV_OUTPUT_SD_XX014 - Billing document &1 cannot be printed; customer &2 not found ?

  The SAP error message RDSV_OUTPUT_SD_XX014 indicates that there is an issue with printing a billing document due to the customer not being found in the system. This error typically arises in the context of output processing in the Sales and Distribution (SD) module of SAP.
  Cause:
  
  Customer Master Data Missing: The customer specified in the billing document may not exist in the system. This could be due to the customer not being created or being deleted.
  Incorrect Customer Number: The customer number referenced in the billing document may be incorrect or may not match the expected format.
  Data Inconsistencies: There may be inconsistencies in the data, such as missing or incorrect entries in the customer master data.
  Output Configuration Issues: The output type configuration for billing documents may not be set up correctly, leading to issues in finding the customer data.
  
  Solution:
  
  
  Verify Customer Master Data:
  
  Check if the customer exists in the system by using transaction code XD03 (Display Customer) or VD03 (Display Customer - Sales Area).
  If the customer does not exist, create the customer using transaction code XD01 (Create Customer) or VD01 (Create Customer - Sales Area).
  
  
  
  Check Billing Document:
  
  Review the billing document in question using transaction code VF03 (Display Billing Document) to ensure that the customer number is correct and corresponds to an existing customer.
  
  
  
  Output Type Configuration:
  
  Ensure that the output type for billing documents is correctly configured in transaction code NACE. Check the output type settings for the Sales and Distribution application and ensure that the necessary conditions are met for the output to be generated.
  
  
  
  Data Consistency Check:
  
  Run data consistency checks to identify any discrepancies in the customer master data or billing documents. This can be done using transaction codes like SE16 to view relevant tables (e.g., KNA1 for customer master data).
  
  
  
  Consult with Technical Team:
  
  If the issue persists, consult with your SAP technical team or BASIS team to check for any underlying issues in the system or to review logs for more detailed error messages.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  XD03 / VD03: Display Customer
  XD01 / VD01: Create Customer
  VF03: Display Billing Document
  NACE: Output Types Configuration
  SE16: Data Browser
  
  
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. You can search for the error message or related keywords in the SAP Support Portal.
  
  
  Documentation: Review SAP documentation related to output processing in SD for further insights into configuration and troubleshooting.
  
  
  By following these steps, you should be able to identify and resolve the issue causing the error message RDSV_OUTPUT_SD_XX014.