How To Fix RDSV_GEN_XX701 - Digital signature cannot be created

SAP Error Message - Details

• Message type: E = Error

• Message class: RDSV_GEN_XX - Regulatory Document and Signature Validation

• Message number: 701

• Message text: Digital signature cannot be created

What causes this issue?

An error occurred during the checks for creating the digital signature.
Data to create the digital signature or to validate the process to sign
are not available.

System Response

The digital signature cannot be generated since it was invalid. The
current document cannot not be posted.

How to fix this error?

Make a note of the procedure that leads to this error and contact SAP
development support.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message RDSV_GEN_XX701 - Digital signature cannot be created ?

  The SAP error message RDSV_GEN_XX701 indicates that a digital signature cannot be created. This error typically arises in the context of electronic documents or transactions that require digital signatures for validation and security purposes. Here are some common causes, potential solutions, and related information for this error:
  Causes:
  
  Missing or Invalid Digital Certificate: The user may not have a valid digital certificate installed in their SAP system or the certificate may have expired.
  Configuration Issues: The system may not be properly configured to handle digital signatures, including missing settings in the SAP system or the underlying infrastructure.
  Authorization Issues: The user may not have the necessary authorizations to create a digital signature.
  Technical Issues: There may be underlying technical issues, such as problems with the cryptographic libraries or the communication between the SAP system and the certificate authority.
  
  Solutions:
  
  
  Check Digital Certificate:
  
  Ensure that the user has a valid digital certificate installed.
  Verify that the certificate is not expired and is correctly configured in the SAP system.
  
  
  
  Review Configuration:
  
  Check the configuration settings related to digital signatures in the SAP system. This may include settings in transaction codes like STRUST or SSO2.
  Ensure that the necessary cryptographic libraries are installed and configured correctly.
  
  
  
  User Authorizations:
  
  Verify that the user has the necessary authorizations to create digital signatures. This may involve checking roles and permissions in the SAP system.
  
  
  
  Consult SAP Notes:
  
  Look for relevant SAP Notes that may address this specific error. SAP frequently releases updates and patches that may resolve known issues.
  
  
  
  Check System Logs:
  
  Review system logs (transaction SLG1) for any additional error messages or warnings that may provide more context about the issue.
  
  
  
  Contact Support:
  
  If the issue persists, consider reaching out to SAP support for further assistance. Provide them with detailed information about the error and the steps you have already taken.
  
  
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP documentation for guidance on digital signatures and their configuration.
  Community Forums: Check SAP Community forums or other online resources where users may have discussed similar issues.
  Training and Resources: Consider training sessions or resources on digital signatures in SAP to better understand the requirements and configurations.
  
  By following these steps, you should be able to diagnose and resolve the issue related to the RDSV_GEN_XX701 error message.