How To Fix RDM_OPT_INBOUND038 - Price activation promo &1 (&3) started in background (Job name: &2)

SAP Error Message - Details

• Message type: E = Error

• Message class: RDM_OPT_INBOUND - Import Framework Message Class

• Message number: 038

• Message text: Price activation promo &1 (&3) started in background (Job name: &2)

What causes this issue?

Price activation for promotion &V1& which was generated from external
promotion &V3&, was started in the background.

System Response

The promotion prices and discounts are activated in a background
process.

How to fix this error?

You can check the status of the price activation for promotion &V1& by
displaying the job log for the job with name &V2&.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message RDM_OPT_INBOUND038 - Price activation promo &1 (&3) started in background (Job name: &2) ?

  The SAP error message RDM_OPT_INBOUND038 indicates that a price activation process for a promotion has been initiated in the background. This message typically arises in the context of SAP Retail or SAP Promotion Management, where pricing changes or promotional activities are being processed.
  Cause:
  
  Background Job Initiation: The message indicates that a background job has been started to handle the price activation for a specific promotion. This is a normal part of the process when promotions are activated in the system.
  Long Processing Time: If the job takes longer than expected, it may lead to confusion or concern among users who are monitoring the process.
  System Configuration: There may be issues related to system configuration or data inconsistencies that could delay the job's completion.
  
  Solution:
  
  Monitor the Background Job: Check the status of the background job using transaction codes like SM37 (Job Monitoring) to see if it is still running, completed successfully, or if it has failed.
  Review Job Logs: If the job has failed, review the job logs for any error messages or warnings that can provide insight into what went wrong.
  Check for Data Issues: Ensure that the data related to the promotion is correct and complete. Look for any inconsistencies in the pricing or promotion data that might cause the job to fail.
  Re-run the Job: If the job has failed due to a transient issue, you may try to re-run the job manually.
  Consult Documentation: Refer to SAP documentation or notes related to promotion management and price activation for any specific guidance or known issues.
  Contact SAP Support: If the issue persists and you cannot determine the cause, consider reaching out to SAP support for assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SM37 for job monitoring, SE38 for executing programs, and SLG1 for application logs.
  SAP Notes: Check SAP Notes for any known issues or patches related to promotion management and price activation.
  System Performance: Ensure that your system is performing optimally, as performance issues can affect the execution of background jobs.
  User Authorizations: Verify that the user executing the promotion has the necessary authorizations to perform the price activation.
  
  By following these steps, you should be able to address the RDM_OPT_INBOUND038 error message effectively.