How To Fix RA372 - Alert status reset failed

RA372 - Overview

• Message type: E = Error

• Message class: RA - Monitoring structure dialog message

• Message number: 372

• Message text: Alert status reset failed

What causes this issue?

The system was unable to set alerts to <LS>Completed</>. This may be
caused, for example, if the segment has been set to communication
error.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Display the CCMS Selfmonitoring monitor set in the SAP CCMS Technical
Expert Monitors. This monitor set tells you what is causing the
problem.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message RA372 - Alert status reset failed ?

  The SAP error message RA372, which states "Alert status reset failed," typically occurs in the context of the SAP system's alert management or monitoring functionalities. This error can arise due to various reasons, and understanding the cause is essential for troubleshooting and resolving the issue.
  Causes of RA372 Error
  
  Authorization Issues: The user may not have the necessary authorizations to reset the alert status.
  System Configuration: There may be configuration issues in the alert management settings or the specific alert itself.
  Database Locking: The database might be locked or experiencing issues that prevent the alert status from being updated.
  Technical Errors: There could be underlying technical issues, such as problems with the application server or database server.
  Alert Processing Logic: The logic or program that processes the alert may have bugs or may not be functioning as expected.
  
  Solutions
  
  
  Check Authorizations: Ensure that the user attempting to reset the alert status has the necessary authorizations. You can check