How To Fix RA372 - Alert status reset failed

SAP Error Message - Details

• Message type: E = Error

• Message class: RA - Monitoring structure dialog message

• Message number: 372

• Message text: Alert status reset failed

What causes this issue?

The system was unable to set alerts to <LS>Completed</>. This may be
caused, for example, if the segment has been set to communication
error.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Display the CCMS Selfmonitoring monitor set in the SAP CCMS Technical
Expert Monitors. This monitor set tells you what is causing the
problem.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message RA372 - Alert status reset failed ?

  The SAP error message RA372, which states "Alert status reset failed," typically occurs in the context of the SAP system's alert management or monitoring functionalities. This error can arise due to various reasons, and understanding the cause is essential for troubleshooting and resolving the issue.
  Causes of RA372 Error
  
  Authorization Issues: The user may not have the necessary authorizations to reset the alert status.
  System Configuration: There may be configuration issues in the alert management settings or the specific alert itself.
  Database Locking: The database might be locked or experiencing issues that prevent the alert status from being updated.
  Technical Errors: There could be underlying technical issues, such as problems with the application server or database server.
  Alert Processing Logic: The logic or program that processes the alert may have bugs or may not be functioning as expected.
  
  Solutions
  
  
  Check Authorizations: Ensure that the user attempting to reset the alert status has the necessary authorizations. You can check this in transaction code SU53 or by consulting with your security team.
  
  
  Review Configuration: Verify the configuration settings for alert management. Check if the alert type and its parameters are correctly set up.
  
  
  Database Check: Investigate if there are any database locks or issues. You can use transaction codes like SM12 (to check for locks) and SM21 (to check system logs) to identify any underlying problems.
  
  
  System Logs: Review the system logs (transaction SM21) for any related error messages or warnings that could provide more context about the failure.
  
  
  Debugging: If you have access to development tools, consider debugging the program that handles the alert status reset to identify any coding issues.
  
  
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that might address this specific error. Sometimes, SAP releases patches or notes that provide solutions for known issues.
  
  
  Contact SAP Support: If the issue persists and you cannot find a resolution, consider reaching out to SAP Support for assistance. Provide them with detailed information about the error, including any logs or screenshots.
  
  
  Related Information
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SM37 (for job monitoring), SM12 (for lock entries), and SM21 (for system logs).
  Alert Management: Understand how alert management works in your SAP system, including the types of alerts and their configurations.
  Documentation: Refer to SAP documentation or help files for more detailed information on alert management and troubleshooting.
  
  By following these steps, you should be able to identify the cause of the RA372 error and implement a suitable solution.