How To Fix RA013 - Failed to determine alert data

SAP Error Message - Details

• Message type: E = Error

• Message class: RA - Monitoring structure dialog message

• Message number: 013

• Message text: Failed to determine alert data

What causes this issue?

There is no alert information for this monitoring object.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Open the basic monitor and check in "Self-check" whether there are any
communication problems.
In the case of monitoring objects that are on an application server,
log onto this server and repeat the action. In this way you can check
whether or not communication between the servers has been disturbed.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message RA013 - Failed to determine alert data ?

  The SAP error message RA013, which states "Failed to determine alert data," typically occurs in the context of SAP's alert management system, particularly when dealing with alerts related to the SAP Revenue Accounting and Reporting (RAR) module or similar functionalities. This error can arise due to various reasons, and understanding the cause is essential for troubleshooting.
  Causes of RA013 Error
  
  
  Missing Configuration: The alert management system may not be properly configured. This could include missing settings in the alert configuration or missing alert types.
  
  
  Data Issues: There may be issues with the underlying data that the alert is trying to access. This could include missing or incomplete data in the relevant tables.
  
  
  Authorization Issues: The user may not have the necessary authorizations to access the alert data, leading to a failure in retrieving the required information.
  
  
  System Performance: If the system is under heavy load or if there are performance issues, it may fail to retrieve the alert data in a timely manner.
  
  
  Technical Errors: There could be bugs or technical issues within the SAP system that prevent the alert data from being determined.
  
  
  Solutions to RA013 Error
  
  
  Check Configuration: Review the alert configuration settings in the SAP system. Ensure that all necessary parameters are set correctly and that the alert types are properly defined.
  
  
  Data Validation: Verify the integrity of the data in the relevant tables. Ensure that all necessary data is present and correctly formatted.
  
  
  Authorization Check: Ensure that the user encountering the error has the appropriate authorizations to access the alert data. This may involve checking user roles and permissions.
  
  
  System Performance: Monitor system performance and check for any bottlenecks. If the system is under heavy load, consider optimizing performance or scheduling alert processing during off-peak hours.
  
  
  Review Logs: Check the system logs for any additional error messages or warnings that may provide more context about the failure. This can help identify specific issues that need to be addressed.
  
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal. There may be known issues or patches available that address the RA013 error.
  
  
  Consult Documentation: Review the official SAP documentation for the alert management system and the specific module you are working with. This can provide insights into common issues and their resolutions.
  
  
  Contact SAP Support: If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance. Provide them with detailed information about the error and the steps you have already taken.
  
  
  Related Information
  
  SAP Community: Engage with the SAP Community forums where other users may have encountered similar issues and can share their experiences and solutions.
  Training and Documentation: Consider training sessions or workshops on SAP alert management to better understand the system and its configurations.
  Regular Maintenance: Implement regular system maintenance and checks to ensure that configurations and data integrity are maintained over time.
  
  By following these steps, you should be able to diagnose and resolve the RA013 error effectively.