How To Fix RA012 - Could not determine any information for multiple MTE nodes

SAP Error Message - Details

• Message type: E = Error

• Message class: RA - Monitoring structure dialog message

• Message number: 012

• Message text: Could not determine any information for multiple MTE nodes

What causes this issue?

There is no alert information for this monitoring object.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Open the basic monitor and check in "Self-check" whether there are any
communication problems.
In the case of monitoring objects that are on an application server,
log onto this server and repeat the action. In this way you can check
whether or not communication between the servers has been disturbed.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message RA012 - Could not determine any information for multiple MTE nodes ?

  The SAP error message RA012, which states "Could not determine any information for multiple MTE nodes," typically occurs in the context of monitoring and performance management within SAP systems, particularly when dealing with the CCMS (Computing Center Management System) or the SAP Solution Manager.
  Cause:
  The error RA012 usually indicates that the system is unable to retrieve or determine information for multiple Monitoring Tree Elements (MTEs). This can happen due to several reasons:
  
  
  Configuration Issues: The MTE nodes may not be properly configured in the system. This could be due to missing or incorrect settings in the monitoring configuration.
  
  
  Authorization Problems: The user or the system may not have the necessary authorizations to access the MTE nodes.
  
  
  Network Issues: There may be network connectivity problems that prevent the system from accessing the required data.
  
  
  System Performance: If the system is under heavy load, it may not be able to process requests for MTE information in a timely manner.
  
  
  Data Consistency: There may be inconsistencies in the data or the monitoring setup that prevent the system from retrieving the necessary information.
  
  
  Solution:
  To resolve the RA012 error, you can take the following steps:
  
  
  Check Configuration:
  
  Verify the configuration of the MTE nodes in the CCMS. Ensure that all necessary parameters are set correctly.
  Use transaction codes like RZ20 (for monitoring) to check the status of the MTEs.
  
  
  
  Review Authorizations:
  
  Ensure that the user or system has the appropriate authorizations to access the MTE nodes. You may need to check roles and profiles assigned to the user.
  
  
  
  Network Connectivity:
  
  Check for any network issues that might be affecting the connection to the MTE nodes. Ensure that the system can communicate with all relevant components.
  
  
  
  System Performance:
  
  Monitor the performance of the SAP system. If the system is under heavy load, consider optimizing performance or scheduling monitoring tasks during off-peak hours.
  
  
  
  Data Consistency:
  
  Check for any inconsistencies in the monitoring setup. You may need to refresh or reinitialize the monitoring configuration.
  
  
  
  SAP Notes:
  
  Search for relevant SAP Notes in the SAP Support Portal that may address this specific error. There may be patches or updates that resolve known issues related to MTE nodes.
  
  
  
  Consult Documentation:
  
  Review the official SAP documentation for CCMS and monitoring to ensure that you are following best practices.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with transaction codes like RZ20 (monitoring), RZ21 (monitoring setup), and RZ22 (monitoring configuration).
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  SAP Support: If the issue persists, consider reaching out to SAP Support for further assistance, providing them with detailed information about the error and the context in which it occurs.
  
  By following these steps, you should be able to diagnose and resolve the RA012 error in your SAP system.