How To Fix RA011 - Node (MTE) data cannot be determined

SAP Error Message - Details

• Message type: E = Error

• Message class: RA - Monitoring structure dialog message

• Message number: 011

• Message text: Node (MTE) data cannot be determined

What causes this issue?

There is no alert information for this monitoring object.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Open the basic monitor and check in "Self-check" whether there are any
communication problems.
In the case of monitoring objects that are on an application server,
log onto this server and repeat the action. In this way you can check
whether or not communication between the servers has been disturbed.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message RA011 - Node (MTE) data cannot be determined ?

  The SAP error message RA011, which states "Node (MTE) data cannot be determined," typically occurs in the context of SAP's monitoring and alerting infrastructure, particularly when dealing with the Management of Technical Events (MTE) in the SAP Solution Manager or other monitoring tools.
  Cause:
  The error can arise due to several reasons, including:
  
  Missing or Incorrect Configuration: The MTE node may not be properly configured in the system, leading to the inability to retrieve the necessary data.
  Data Source Issues: The data source from which the MTE is supposed to pull information may be unavailable or misconfigured.
  Authorization Issues: The user or system may not have the necessary authorizations to access the MTE data.
  Technical Issues: There may be underlying technical issues, such as network problems, that prevent the system from accessing the required data.
  System Performance: High load or performance issues in the SAP system can also lead to timeouts or failures in data retrieval.
  
  Solution:
  To resolve the RA011 error, you can take the following steps:
  
  
  Check Configuration:
  
  Verify the configuration of the MTE node in the SAP system. Ensure that all necessary parameters are correctly set.
  Check the configuration in the SAP Solution Manager if applicable.
  
  
  
  Review Data Sources:
  
  Ensure that the data sources are available and correctly configured. This may involve checking connections to databases or other systems.
  
  
  
  Authorization Check:
  
  Ensure that the user or system has the necessary authorizations to access the MTE data. You may need to review roles and permissions.
  
  
  
  System Logs:
  
  Check the system logs (transaction SM21) for any related error messages that could provide more context about the issue.
  
  
  
  Network and Performance:
  
  Investigate any network issues that may be affecting connectivity. Also, check for system performance issues that could be causing delays or timeouts.
  
  
  
  SAP Notes:
  
  Search for relevant SAP Notes in the SAP Support Portal that may address this specific error. SAP frequently releases updates and patches that can resolve known issues.
  
  
  
  Consult Documentation:
  
  Review the official SAP documentation related to MTE and monitoring to ensure that all steps have been followed correctly.
  
  
  
  Contact SAP Support:
  
  If the issue persists after trying the above steps, consider reaching out to SAP Support for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SM37 (Job Monitoring), SM21 (System Log), and ST22 (Dump Analysis) to help diagnose the issue.
  SAP Solution Manager: If you are using SAP Solution Manager, ensure that it is properly configured and that all components are up to date.
  Monitoring Tools: Understand the monitoring tools in use and their configurations, as they can vary based on the specific SAP landscape.
  
  By following these steps, you should be able to identify and resolve the cause of the RA011 error in your SAP environment.