How To Fix R5514 - Postal code &1 in country &2 is not permitted for major customers

SAP Error Message - Details

• Message type: E = Error

• Message class: R5 - Regional structure

• Message number: 514

• Message text: Postal code &1 in country &2 is not permitted for major customers

What causes this issue?

The postal code is only permitted for delivery or P.O boxes.
This check will only run when the flag 'XREGS' (address check with city
file) is marked in the table T005 (country table).

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message R5514 - Postal code &1 in country &2 is not permitted for major customers ?

  The SAP error message R5514 indicates that a specific postal code is not permitted for major customers in the specified country. This error typically arises in the context of customer master data or sales order processing when the system checks the validity of the postal code against predefined rules or configurations.
  Cause:
  
  Invalid Postal Code: The postal code entered does not match the expected format or is not recognized for the specified country.
  Configuration Issues: The postal code may not be configured correctly in the system for major customers. This could be due to missing entries in the relevant tables or settings.
  Customer Master Data: The customer master record may have restrictions or settings that prevent the use of certain postal codes for major customers.
  Country-Specific Rules: There may be specific rules or regulations in place for certain countries that restrict the use of certain postal codes for major customers.
  
  Solution:
  
  Verify Postal Code: Check the postal code entered for accuracy. Ensure it is valid and correctly formatted for the specified country.
  Check Configuration: Review the configuration settings in SAP related to postal codes for major customers. This may involve checking the relevant tables (e.g., T005 for country data) and ensuring that the postal code is included in the allowed list.
  Update Customer Master Data: If the customer is a major customer, ensure that their master data is correctly set up. This may involve checking the customer classification and any specific settings related to postal codes.
  Consult Documentation: Refer to SAP documentation or help resources for any country-specific rules that may apply to postal codes for major customers.
  Contact Support: If the issue persists, consider reaching out to your SAP support team or consulting with SAP experts to investigate further.
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like XD02 (Change Customer) or VD02 (Change Customer - Sales Area) to review and update customer master data.
  Customizing Settings: The relevant customizing settings can be accessed via the SPRO transaction, where you can navigate to the sections related to customer master data and postal code validation.
  SAP Notes: Check for any SAP Notes related to this error message, as they may provide additional insights or patches that address the issue.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.