How To Fix R11858 - It is not possible to create cards that support digital payment

SAP Error Message - Details

• Message type: E = Error

• Message class: R11 - Business Partner and BDT

• Message number: 858

• Message text: It is not possible to create cards that support digital payment

What causes this issue?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

How to fix this error?

To create cards that support digital payment, use the SAP Fiori app
?Manage Customer Master Data?.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message R11858 - It is not possible to create cards that support digital payment ?

  The SAP error message R11858, which states "It is not possible to create cards that support digital payment," typically occurs in the context of SAP systems that handle payment processing, particularly in relation to digital payment methods such as mobile wallets or online payment systems.
  Cause:
  
  Configuration Issues: The system may not be properly configured to support digital payment methods. This could include missing settings in the payment processing configuration or in the card management settings.
  Card Type Restrictions: The card type being used may not be eligible for digital payment support. Certain card types or brands may not be configured to work with digital payment systems.
  Missing Master Data: Required master data for the card or payment method may be incomplete or missing, preventing the creation of cards that support digital payments.
  System Limitations: The version of the SAP system or the specific module being used may not support the creation of digital payment cards.
  
  Solution:
  
  Check Configuration: Review the configuration settings for payment processing in your SAP system. Ensure that all necessary settings for digital payments are enabled and correctly configured.
  Verify Card Types: Ensure that the card types you are trying to create are supported for digital payments. Check with your payment processor or SAP documentation for a list of supported card types.
  Complete Master Data: Ensure that all required master data for the card and payment method is complete and accurate. This may include details like card limits, expiration dates, and other relevant information.
  Update System: If your SAP system is outdated, consider updating to a newer version that supports digital payment functionalities. Check SAP notes and documentation for any patches or updates that may address this issue.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance on configuring digital payment methods and resolving related errors.
  Contact Support: If the issue persists after checking the above points, consider reaching out to SAP support or your internal IT team for further assistance.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or fixes related to error R11858.
  Payment Processing Documentation: Review SAP documentation related to payment processing and digital payment configurations.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed and resolved.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to enable the creation of cards that support digital payments.