How To Fix R11856 - Card cannot be created; SAP Digital Payments add-on not active

SAP Error Message - Details

• Message type: E = Error

• Message class: R11 - Business Partner and BDT

• Message number: 856

• Message text: Card cannot be created; SAP Digital Payments add-on not active

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message R11856 - Card cannot be created; SAP Digital Payments add-on not active ?

  The SAP error message R11856, which states "Card cannot be created; SAP Digital Payments add-on not active," typically indicates that the SAP Digital Payments add-on is not enabled or properly configured in your SAP system. This add-on is necessary for processing digital payment transactions, including the creation of payment cards.
  Cause:
  
  Add-on Not Installed: The SAP Digital Payments add-on may not be installed in your SAP system.
  Add-on Not Activated: Even if the add-on is installed, it may not be activated in the system.
  Configuration Issues: There may be configuration issues or missing settings that prevent the add-on from functioning correctly.
  User Permissions: The user attempting to create the card may not have the necessary permissions to access the Digital Payments functionality.
  
  Solution:
  
  
  Check Installation:
  
  Verify that the SAP Digital Payments add-on is installed in your SAP system. You can do this by checking the installed components in the system.
  
  
  
  Activate the Add-on:
  
  If the add-on is installed but not activated, you will need to activate it. This typically involves using transaction codes like SICF to activate the necessary services or using the SAP GUI to enable the add-on.
  
  
  
  Configuration:
  
  Ensure that the add-on is properly configured. This may involve setting up payment methods, payment card types, and other related configurations in the SAP system.
  Check the configuration settings in the relevant customizing transactions (e.g., SPRO) to ensure everything is set up correctly.
  
  
  
  User Permissions:
  
  Verify that the user has the necessary authorizations to create payment cards. This may involve checking roles and authorizations in the user profile.
  
  
  
  Consult Documentation:
  
  Refer to the official SAP documentation for the Digital Payments add-on for specific installation and configuration instructions.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP Support for further assistance. They can provide more detailed troubleshooting based on your specific system setup.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Community Forums: SAP Community forums can be a valuable resource for finding solutions to similar issues faced by other users.
  System Logs: Review system logs for any additional error messages or warnings that may provide more context about the issue.
  
  By following these steps, you should be able to resolve the error message R11856 and successfully create payment cards in your SAP system.