How To Fix R11281 - Remote mail address &1 &2 already exists

SAP Error Message - Details

• Message type: E = Error

• Message class: R11 - Business Partner and BDT

• Message number: 281

• Message text: Remote mail address &1 &2 already exists

What causes this issue?

You have created a data record with a remote mail address that is
already contained in another data record of the same communication
type.
This means that it is not possible to unambiguously identify this data
record via the remote mail address.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

During direct input, state the number of the data record (
<LS>CONSNUMBER</>) in order to unambiguously identify this data record.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message R11281 - Remote mail address &1 &2 already exists ?

  The SAP error message R11281 indicates that there is an attempt to create or register a remote mail address that already exists in the system. This typically occurs in the context of SAPconnect, which is used for sending emails from the SAP system.
  Cause:
  The error occurs when:
  
  You are trying to create a new remote mail address (e.g., an email address for a user or a distribution list) that is already registered in the system.
  There may be a duplicate entry in the configuration or user settings.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check Existing Entries:
  
  Go to transaction code SCOT (SAPconnect Administration).
  Navigate to the relevant section where remote mail addresses are configured.
  Search for the email address or remote mail address that you are trying to create to confirm that it already exists.
  
  
  
  Modify or Delete Existing Entry:
  
  If you find that the address already exists and is correct, you may not need to create a new one.
  If the existing entry is incorrect or no longer needed, you can modify or delete it.
  
  
  
  Use Unique Addresses:
  
  Ensure that any new remote mail addresses you create are unique and do not conflict with existing addresses.
  
  
  
  Check User Settings:
  
  If the error is related to a user, check the user master data (transaction code SU01) to see if the email address is already assigned to another user.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or notes related to SAPconnect and remote mail configuration for any additional guidance.
  
  
  
  Related Information:
  
  Transaction Codes: SCOT (SAPconnect), SU01 (User Maintenance)
  SAP Notes: Check for any relevant SAP Notes that might address specific issues related to remote mail configuration.
  SAPconnect Configuration: Familiarize yourself with the configuration settings for SAPconnect, as this can help prevent similar issues in the future.
  
  If the problem persists after following these steps, consider reaching out to your SAP Basis team or SAP support for further assistance.