How To Fix R11280 - Remote mail &1 &2 ambiguous; identified using CONSNUMBER

SAP Error Message - Details

• Message type: E = Error

• Message class: R11 - Business Partner and BDT

• Message number: 280

• Message text: Remote mail &1 &2 ambiguous; identified using CONSNUMBER

What causes this issue?

The remote mail address occurs more than once.
Therefore it is not possible to identify this record unambiguously via
the remote mail address.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Enter the number of the data record (<LS>CONSNUMBER</>) in order to
identify this data record unambiguously.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message R11280 - Remote mail &1 &2 ambiguous; identified using CONSNUMBER ?

  The SAP error message R11280 indicates that there is an ambiguity in the remote mail identification, specifically related to the CONSNUMBER. This typically occurs when the system is unable to uniquely identify a remote mail address due to multiple entries that match the criteria.
  Cause:
  
  Ambiguous Entries: There are multiple entries in the system that match the criteria for the remote mail address, leading to confusion about which one to use.
  Data Integrity Issues: There may be inconsistencies or duplicates in the data related to remote mail addresses.
  Configuration Issues: The configuration settings for remote mail might not be set up correctly, leading to ambiguity.
  
  Solution:
  
  Check for Duplicates: Review the entries in the system for the remote mail addresses. Look for duplicates or similar entries that could cause ambiguity.
  Data Cleanup: If duplicates are found, clean up the data by removing or consolidating entries to ensure that each remote mail address is unique.
  Configuration Review: Check the configuration settings related to remote mail in your SAP system. Ensure that they are set up correctly and that there are no conflicting settings.
  Use Unique Identifiers: When sending remote mail, ensure that you are using unique identifiers that can help the system distinguish between different entries.
  Consult Documentation: Refer to SAP documentation or support for specific guidance on handling remote mail configurations and troubleshooting related issues.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  Transaction Codes: Use transaction codes like SCOT (SAPconnect Administration) to manage and configure remote mail settings.
  Support: If the issue persists, consider reaching out to SAP support for further assistance, providing them with the error message details and any relevant logs.
  
  By following these steps, you should be able to resolve the ambiguity issue related to the remote mail address in your SAP system.