How To Fix R11278 - SMTP &1 &2 ambiguous; identified using CONSNUMBER

SAP Error Message - Details

• Message type: E = Error

• Message class: R11 - Business Partner and BDT

• Message number: 278

• Message text: SMTP &1 &2 ambiguous; identified using CONSNUMBER

What causes this issue?

The telex number occurs more than once.
Therefore it is not possible to identify this record unambiguously via
the telex number.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Enter the number of the data record (<LS>CONSNUMBER</>) in order to
identify this data record unambiguously.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message R11278 - SMTP &1 &2 ambiguous; identified using CONSNUMBER ?

  The SAP error message R11278 indicates that there is an ambiguity in the SMTP (Simple Mail Transfer Protocol) configuration related to the CONSNUMBER (which typically refers to a consistency number or identifier in the context of SAP). This error usually arises when there are multiple entries in the system that match the criteria specified, leading to confusion about which entry should be used.
  Cause:
  
  Multiple SMTP Entries: The most common cause of this error is that there are multiple SMTP configurations or entries in the system that match the specified CONSNUMBER. This can happen if there are duplicate entries or if the configuration is not properly maintained.
  Configuration Issues: There may be issues in the configuration of the SMTP settings in the SAP system, leading to ambiguity in identifying the correct SMTP server or settings to use.
  
  Solution:
  
  
  Check SMTP Configuration:
  
  Go to the transaction code SCOT (SAPconnect: Administration) in your SAP system.
  Review the SMTP settings and look for any duplicate entries or configurations that might be causing the ambiguity.
  Ensure that each SMTP configuration has a unique identifier and that there are no overlapping settings.
  
  
  
  Remove Duplicates:
  
  If you find duplicate entries, remove or deactivate the unnecessary ones to eliminate the ambiguity.
  Make sure that the remaining entries are correctly configured and point to the appropriate SMTP server.
  
  
  
  Test Configuration:
  
  After making changes, test the SMTP configuration to ensure that emails can be sent without errors.
  You can use the SOST transaction to check the status of sent emails and verify that the configuration is working as expected.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for detailed guidance on configuring SMTP settings and troubleshooting related issues.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SCOT: For configuring and managing SAPconnect settings.
  SOST: To monitor the status of sent emails.
  
  
  
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional troubleshooting steps.
  
  
  System Logs: Review system logs for any additional error messages or warnings that might provide more context about the issue.
  
  
  By following these steps, you should be able to resolve the R11278 error and ensure that your SMTP configuration is functioning correctly. If the problem persists, consider reaching out to SAP support for further assistance.