How To Fix R11272 - Fax number &1 &2 ambiguous; identified using CONSNUMBER

SAP Error Message - Details

• Message type: E = Error

• Message class: R11 - Business Partner and BDT

• Message number: 272

• Message text: Fax number &1 &2 ambiguous; identified using CONSNUMBER

What causes this issue?

The fax number occurs more than once.
Therefore it is not possible to identify this record unambiguously via
the fax number.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Enter the number of the data record (<LS>CONSNUMBER</>) in order to
identify this data record unambiguously.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message R11272 - Fax number &1 &2 ambiguous; identified using CONSNUMBER ?

  The SAP error message R11272 indicates that there is an ambiguity with the fax number associated with a specific contact or business partner in the system. The message typically arises when the system encounters multiple entries for the same fax number, making it unclear which one should be used for communication.
  Cause:
  
  Duplicate Entries: There may be multiple records in the database that have the same fax number associated with different business partners or contacts.
  Incorrect Configuration: The configuration settings for managing fax numbers may not be set up correctly, leading to conflicts.
  Data Entry Errors: Manual data entry errors could result in the same fax number being assigned to different entities.
  
  Solution:
  
  
  Check for Duplicates: 
  
  Use transaction codes like BP (Business Partner) or SE16N (Data Browser) to search for the fax number in question. Identify if there are multiple entries for the same fax number.
  If duplicates are found, determine which entry is correct and remove or update the unnecessary ones.
  
  
  
  Update Records: 
  
  If you find that the fax number is indeed ambiguous, update the records to ensure that each fax number is unique to a single business partner or contact.
  Ensure that all relevant business partners have the correct and unique fax numbers assigned.
  
  
  
  Review Configuration: 
  
  Check the configuration settings related to business partner management and fax number handling to ensure they are set up correctly.
  Consult with your SAP Basis or configuration team if necessary.
  
  
  
  Data Cleansing: 
  
  Perform a data cleansing exercise to ensure that all business partner data is accurate and up-to-date. This may involve standardizing formats and removing duplicates.
  
  
  
  Testing: 
  
  After making changes, test the functionality to ensure that the error no longer occurs and that fax communications can be sent without issues.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as BP for managing business partners, SE16N for data browsing, and SWE2 for workflow management if applicable.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its knowledge base with solutions for common problems.
  Documentation: Review SAP documentation regarding business partner management and fax number handling for best practices and guidelines.
  
  If the issue persists after following these steps, consider reaching out to SAP support for further assistance.