How To Fix R11271 - Telephone number &1 &2 already exists

SAP Error Message - Details

• Message type: E = Error

• Message class: R11 - Business Partner and BDT

• Message number: 271

• Message text: Telephone number &1 &2 already exists

What causes this issue?

You have created a data record with a telephone number that is already
contained in another data record of the same communication type.
This means that it is not possible to unambiguously identify this data
record via the telephone number.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

During direct input, state the number of the data record (
<LS>CONSNUMBER</>) in order to unambiguously identify this data record.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message R11271 - Telephone number &1 &2 already exists ?

  The SAP error message R11271, which states "Telephone number &1 &2 already exists," typically occurs when you are trying to enter a telephone number in the SAP system that has already been assigned to another entity (such as a customer, vendor, or employee). This is a validation error that prevents duplicate telephone numbers from being entered into the system, which is important for maintaining data integrity.
  Cause:
  
  Duplicate Entry: The primary cause of this error is that the telephone number you are trying to enter is already associated with another record in the system.
  Data Migration Issues: If data has been migrated from another system, there may be duplicate entries that were not cleaned up.
  Incorrect Data Entry: Sometimes, users may inadvertently try to enter the same number for different entities.
  
  Solution:
  
  Check Existing Records: Before entering a new telephone number, check the existing records to see if the number is already in use. You can do this by searching for the number in the relevant master data (e.g., customer, vendor, or employee records).
  Use a Different Number: If the number is already in use, you will need to use a different telephone number for the new entry.
  Modify Existing Records: If you believe the existing record is incorrect or needs to be updated, you can modify the existing record to free up the telephone number.
  Data Cleanup: If this issue arises frequently due to data migration or other reasons, consider performing a data cleanup to remove or consolidate duplicate entries.
  Consult with IT or SAP Support: If you are unsure about how to proceed or if the issue persists, consult with your IT department or SAP support team for further assistance.
  
  Related Information:
  
  Transaction Codes: Depending on the context, you may be using different transaction codes (e.g., BP for Business Partner, XD01 for customer creation, etc.) when encountering this error.
  SAP Notes: Check SAP Notes for any specific patches or updates related to this error message, as there may be known issues or fixes provided by SAP.
  User Authorization: Ensure that you have the necessary authorizations to modify or view the records in question, as this can sometimes lead to confusion regarding existing entries.
  
  By following these steps, you should be able to resolve the error and successfully enter the required telephone number into the SAP system.