How To Fix R1628 - Cannot create Internet address because &1 already exists

SAP Error Message - Details

• Message type: E = Error

• Message class: R1 - Business Partner Messages from S_BUPA_GENERAL

• Message number: 628

• Message text: Cannot create Internet address because &1 already exists

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message R1628 - Cannot create Internet address because &1 already exists ?

  The SAP error message R1628, which states "Cannot create Internet address because &1 already exists," typically occurs when you are trying to create a new internet address (such as an email address) in the SAP system, but the address you are attempting to create already exists in the system.
  Cause:
  
  Duplicate Entry: The most common cause of this error is that the internet address you are trying to create is already associated with another user or entity in the SAP system.
  Data Consistency: The system enforces data integrity and consistency, preventing the creation of duplicate internet addresses to avoid confusion and ensure proper communication.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check Existing Addresses:
  
  Use transaction codes like SU01 (User Maintenance) or BP (Business Partner) to search for the existing internet address.
  Look for the address in the relevant user or business partner records to confirm its existence.
  
  
  
  Modify Existing Entry:
  
  If the internet address already exists and is associated with a different user or entity, consider whether you can modify that existing entry instead of creating a new one.
  If the existing address is no longer needed, you may delete or deactivate it, provided you have the necessary permissions.
  
  
  
  Use a Different Address:
  
  If the existing address is valid and should remain in the system, consider using a different internet address that does not conflict with the existing one.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or help resources for additional guidance on managing internet addresses and user profiles.
  
  
  
  Contact Support:
  
  If you are unable to resolve the issue on your own, consider reaching out to your SAP support team or consulting with SAP support for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SU01, BP, and PFCG for user and role management.
  User Roles and Authorizations: Ensure that you have the necessary authorizations to create or modify internet addresses in the system.
  Data Management Best Practices: Implement best practices for data management to avoid duplicate entries in the future, such as regular audits of user and business partner data.
  
  By following these steps, you should be able to resolve the R1628 error and successfully manage internet addresses in your SAP system.