How To Fix QP397 - Tolerances are reset

SAP Error Message - Details

• Message type: E = Error

• Message class: QP - Message IDs for function module group QPAA

• Message number: 397

• Message text: Tolerances are reset

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message QP397 - Tolerances are reset ?

  The SAP error message QP397, which states "Tolerances are reset," typically occurs in the context of quality management (QM) processes, particularly when dealing with inspection lots and quality notifications. This message indicates that the tolerances for a specific inspection characteristic have been reset, which can affect the quality inspection process.
  Cause:
  
  Changes in Inspection Plan: The error may arise if there have been changes made to the inspection plan or the characteristics defined within it. If tolerances are modified or removed, the system may reset the existing tolerances.
  Master Data Issues: If the master data related to the material or inspection characteristics is inconsistent or has been altered, it can lead to this error.
  Configuration Settings: Incorrect configuration settings in the quality management module can also lead to this issue. This includes settings related to tolerance groups or inspection characteristics.
  Data Migration or Updates: If there has been a recent data migration or update, it may have inadvertently reset tolerances.
  
  Solution:
  
  Review Inspection Plan: Check the inspection plan associated with the inspection lot. Ensure that the tolerances are correctly defined and have not been inadvertently changed.
  Check Master Data: Verify the master data for the material and the relevant inspection characteristics. Ensure that all necessary data is consistent and correctly configured.
  Configuration Review: Review the configuration settings in the quality management module. Ensure that tolerance groups and characteristics are set up correctly.
  Recreate Inspection Lot: If the issue persists, consider recreating the inspection lot to see if the tolerances can be reset correctly.
  Consult Documentation: Refer to SAP documentation or notes related to this error message for any specific guidance or patches that may address the issue.
  Contact SAP Support: If the problem cannot be resolved through the above steps, it may be necessary to contact SAP support for further assistance.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may provide additional insights or solutions for this specific error message.
  Quality Management Documentation: Review SAP's official documentation on Quality Management for best practices and troubleshooting steps related to inspection lots and tolerances.
  User Forums: Engage with SAP user communities or forums where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the cause of the QP397 error and implement a suitable solution.