How To Fix QM676 - No return delivery items received from the BAdI

SAP Error Message - Details

• Message type: E = Error

• Message class: QM - Messages for quality notifications

• Message number: 676

• Message text: No return delivery items received from the BAdI

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message QM676 - No return delivery items received from the BAdI ?

  The SAP error message QM676 ("No return delivery items received from the BAdI") typically occurs in the context of Quality Management (QM) when there is an issue with the return delivery process, particularly when the system expects certain data to be provided by a Business Add-In (BAdI) but does not receive it.
  Cause:
  
  BAdI Implementation: The error often indicates that the BAdI implementation responsible for providing return delivery items is either not active, not correctly implemented, or not returning the expected data.
  Configuration Issues: There may be configuration issues in the QM module or related modules that prevent the system from processing return deliveries correctly.
  Data Issues: The data being processed may not meet the criteria expected by the BAdI, leading to no items being returned.
  
  Solution:
  
  
  Check BAdI Implementation:
  
  Go to transaction SE19 (BAdI Implementation) and check if the relevant BAdI (e.g., QM_RETURN_DELIVERY) is implemented and active.
  Ensure that the implementation is correctly coded to return the necessary return delivery items.
  
  
  
  Review Configuration:
  
  Check the configuration settings in the QM module to ensure that all necessary settings for return deliveries are correctly set up.
  Verify that the relevant document types and movement types are configured properly.
  
  
  
  Debugging:
  
  If you have access to debugging tools, you can set breakpoints in the BAdI implementation to see if it is being called and what data it is processing.
  Look for any exceptions or errors in the BAdI logic that might prevent it from returning items.
  
  
  
  Check for Notes and Updates:
  
  Search the SAP Support Portal for any relevant SAP Notes that might address this issue. There may be patches or updates that resolve known issues related to this error.
  
  
  
  Consult Documentation:
  
  Review the SAP documentation related to the BAdI and return deliveries in QM to ensure that you are following the correct procedures.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP Support for further assistance. Provide them with detailed information about the error and the steps you have already taken.
  
  
  
  Related Information:
  
  BAdI Documentation: Familiarize yourself with the documentation for the specific BAdI you are working with, as it will provide insights into its expected behavior and implementation guidelines.
  SAP Community: Engage with the SAP Community forums where other users may have encountered similar issues and can provide insights or solutions.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SE19 (BAdI Implementation), SE80 (Object Navigator), and QM01 (Create Quality Notification) for navigating the QM module.
  
  By following these steps, you should be able to identify the cause of the QM676 error and implement a solution to resolve it.