How To Fix QM167 - Canceled by user. Message was not sent

SAP Error Message - Details

• Message type: E = Error

• Message class: QM - Messages for quality notifications

• Message number: 167

• Message text: Canceled by user. Message was not sent

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message QM167 - Canceled by user. Message was not sent ?

  The SAP error message QM167, which states "Canceled by user. Message was not sent," typically occurs in the context of Quality Management (QM) processes within SAP. This message indicates that a user has canceled an action that was supposed to send a message, such as a notification or alert related to quality management activities.
  Cause:
  
  User Intervention: The most straightforward cause is that the user manually canceled the message sending process. This could happen if the user realized that the message was not needed or if they were unsure about the information being sent.
  System Configuration: There may be issues with the configuration of the messaging system in SAP, which could lead to messages being canceled or not sent properly.
  User Authorization: The user may not have the necessary authorizations to send messages, leading to a cancellation.
  Technical Issues: There could be underlying technical issues, such as network problems or system errors, that caused the message to be canceled.
  
  Solution:
  
  Check User Actions: Verify if the user indeed canceled the message intentionally. If so, determine the reason for the cancellation and whether the message needs to be resent.
  Review Configuration: Check the configuration settings for the messaging system in SAP. Ensure that all necessary parameters are correctly set up for message sending.
  User Authorizations: Ensure that the user has the appropriate authorizations to send messages. If not, work with your SAP security team to grant the necessary permissions.
  Technical Troubleshooting: If the issue seems to be technical, check the system logs for any errors or warnings that could provide more context. You may need to involve your IT support team to diagnose and resolve any underlying issues.
  Resend the Message: If the message was canceled but still needs to be sent, you can manually resend it, ensuring that all required information is correct.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its knowledge base with solutions to common problems.
  Documentation: Review the SAP documentation for Quality Management and messaging processes to understand better how messages are generated and sent within the system.
  User Training: If this error occurs frequently, consider providing additional training to users on how to handle message sending and the implications of canceling messages.
  
  If the problem persists after following these steps, it may be beneficial to consult with SAP support or your internal SAP team for further assistance.