How To Fix QM036 - The sales order does not exist in the system

SAP Error Message - Details

• Message type: E = Error

• Message class: QM - Messages for quality notifications

• Message number: 036

• Message text: The sales order does not exist in the system

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message QM036 - The sales order does not exist in the system ?

  The SAP error message QM036, which states "The sales order does not exist in the system," typically occurs in the context of Quality Management (QM) when trying to create or process a quality notification or inspection lot that is linked to a sales order that the system cannot find. Here are the potential causes, solutions, and related information for this error:
  Causes:
  
  Incorrect Sales Order Number: The sales order number entered may be incorrect or mistyped.
  Sales Order Not Created: The sales order may not have been created in the system or may have been deleted.
  Sales Order Status: The sales order may be in a status that does not allow for the creation of quality notifications or inspection lots (e.g., closed or canceled).
  Authorization Issues: The user may not have the necessary authorizations to view or access the sales order.
  Data Synchronization Issues: There may be issues with data synchronization between different modules or systems, especially in a distributed environment.
  Configuration Issues: There may be configuration issues in the QM module or related modules that prevent the system from recognizing the sales order.
  
  Solutions:
  
  Verify Sales Order Number: Double-check the sales order number for accuracy. Ensure that it is entered correctly in the system.
  Check Sales Order Existence: Use transaction codes like VA03 (Display Sales Order) to confirm that the sales order exists in the system.
  Review Sales Order Status: Check the status of the sales order to ensure it is open and can be processed. If it is closed or canceled, you may need to create a new sales order.
  User Authorizations: Ensure that the user has the necessary authorizations to access the sales order. Consult with your SAP security team if needed.
  Data Consistency Check: If you suspect data synchronization issues, perform a consistency check or consult with your SAP Basis team to ensure that all relevant data is synchronized.
  Configuration Review: If the issue persists, review the configuration settings in the QM module and related modules to ensure they are set up correctly.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as VA03 (Display Sales Order), QM01 (Create Quality Notification), and QA01 (Create Inspection Lot).
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP Notes can provide additional insights or solutions.
  Documentation: Refer to SAP documentation for Quality Management and Sales Order processing for more detailed information on how these modules interact.
  Support: If the issue cannot be resolved internally, consider reaching out to SAP support for assistance.
  
  By following these steps, you should be able to identify the cause of the QM036 error and implement a suitable solution.