How To Fix QM035 - The customer number does not match the entry in the sales order

SAP Error Message - Details

• Message type: E = Error

• Message class: QM - Messages for quality notifications

• Message number: 035

• Message text: The customer number does not match the entry in the sales order

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message QM035 - The customer number does not match the entry in the sales order ?

  The SAP error message QM035, which states "The customer number does not match the entry in the sales order," typically occurs in the context of Quality Management (QM) processes when there is a mismatch between the customer number in the quality notification or inspection lot and the customer number in the associated sales order.
  Cause:
  
  Mismatch in Customer Data: The customer number entered in the quality notification or inspection lot does not match the customer number associated with the sales order.
  Incorrect Sales Order Reference: The sales order referenced may not be the correct one, or it may have been changed or deleted.
  Data Entry Errors: There may be typographical errors in the customer number entered in the quality management document.
  Master Data Issues: The customer master data may not be correctly maintained, leading to discrepancies.
  
  Solution:
  
  Verify Customer Numbers: Check the customer number in the quality notification or inspection lot and compare it with the customer number in the sales order. Ensure they match.
  Check Sales Order: Confirm that the sales order referenced is correct and still exists in the system. If it has been changed, ensure that the new details are reflected in the quality management document.
  Correct Data Entry: If there are any typographical errors, correct them in the relevant documents.
  Review Master Data: Ensure that the customer master data is correctly maintained in the system. This includes checking for any changes that may have occurred recently.
  Consult with Sales Team: If there are discrepancies that cannot be resolved, consult with the sales team to clarify the correct customer information.
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like VA03 (Display Sales Order) to view the sales order details and QM01 (Create Quality Notification) to check the quality notification.
  User Authorizations: Ensure that you have the necessary authorizations to view and edit the relevant documents.
  SAP Notes: Check for any relevant SAP Notes or updates that may address known issues related to this error message.
  Documentation: Review SAP documentation or help files related to Quality Management and Sales Order processing for additional context and troubleshooting steps.
  
  By following these steps, you should be able to identify and resolve the cause of the QM035 error message in SAP.