How To Fix QM025 - If there is no item number, create the customer complaint for entire del.

SAP Error Message - Details

• Message type: E = Error

• Message class: QM - Messages for quality notifications

• Message number: 025

• Message text: If there is no item number, create the customer complaint for entire del.

What causes this issue?

If you do not specify an item number, you create a customer complaint
for the entire <DS:GLOS.delivery>delivery</>.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Enter the item number for the delivery if the customer complaint is to
refer to a specific item number.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message QM025 - If there is no item number, create the customer complaint for entire del. ?

  The SAP error message QM025 typically occurs in the Quality Management (QM) module when there is an attempt to create a customer complaint without specifying an item number. This error indicates that the system requires an item number to process the complaint for a specific item, and if none is provided, it suggests creating a complaint for the entire delivery instead.
  Cause:
  The error arises when:
  
  A user tries to create a customer complaint (e.g., using transaction codes like QM01 for creating a Quality Notification) without specifying an item number.
  The system is configured to require item-level details for complaints, and the absence of an item number leads to this error.
  
  Solution:
  To resolve the QM025 error, you can take the following steps:
  
  
  Specify an Item Number: 
  
  If you have a specific item related to the complaint, ensure that you enter the item number in the relevant field when creating the complaint.
  
  
  
  Create a Complaint for the Entire Delivery:
  
  If the complaint pertains to the entire delivery and not a specific item, you can create a customer complaint for the entire delivery. This usually involves:
  
  Navigating to the complaint creation screen.
  Selecting the option to create a complaint for the entire delivery (if available).
  Entering the delivery number instead of an item number.
  
  
  
  
  
  Check Configuration Settings:
  
  If you frequently encounter this error, it may be worth checking the configuration settings in the Quality Management module to see if item-level details are mandatory for complaints. Adjusting these settings may help streamline the process.
  
  
  
  Consult Documentation or Support:
  
  If the issue persists, consult SAP documentation or reach out to your SAP support team for further assistance. They may provide insights specific to your system configuration.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as QM01 (Create Quality Notification), QM02 (Change Quality Notification), and QM03 (Display Quality Notification).
  Quality Management Module: Understanding the overall functionality of the QM module can help in troubleshooting and effectively managing quality-related processes.
  User Training: Ensure that users are trained on the proper procedures for creating customer complaints, including the importance of item numbers and how to handle complaints for entire deliveries.
  
  By following these steps, you should be able to address the QM025 error effectively.