How To Fix QM025 - If there is no item number, create the customer complaint for entire del.

QM025 - Overview

• Message type: E = Error

• Message class: QM - Messages for quality notifications

• Message number: 025

• Message text: If there is no item number, create the customer complaint for entire del.

What causes this issue?

If you do not specify an item number, you create a customer complaint
for the entire <DS:GLOS.delivery>delivery</>.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Enter the item number for the delivery if the customer complaint is to
refer to a specific item number.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message QM025 - If there is no item number, create the customer complaint for entire del. ?

  The SAP error message QM025 typically occurs in the Quality Management (QM) module when there is an attempt to create a customer complaint without specifying an item number. This error indicates that the system requires an item number to process the complaint for a specific item, and if none is provided, it suggests creating a complaint for the entire delivery instead.
  
  Cause:
  The error arises when:
  
  A user tries to create a customer complaint (e.g., using transaction codes like QM01 for creating a Quality Notification) without specifying an item number.
  The system is configured to require item-level details for complaints, and the absence of an item number leads to this error.
  
  
  Solution:
  To resolve the QM025 error, you can take the following steps:
  
  
  Specify an Item Number: 
  
  If you have a specific item related to the complaint, ensure that you enter the item number in the relevant field when creating the complaint.
  
  
  
  Create a Complaint for the Entire