How To Fix QISR_MPO101 - ISR scenario & has more than one default entry

SAP Error Message - Details

• Message type: E = Error

• Message class: QISR_MPO - Messages for ISR in the Portal

• Message number: 101

• Message text: ISR scenario & has more than one default entry

What causes this issue?

There is more than one default entry in the price list for the ISR
scenario.

System Response

When the system processes a notification of an ISR with a price list, it
searches for the default entry in the price list unless a service type
was selected in the notification. If there is more than one default
entry, you may get unexpected results.

How to fix this error?

Make sure there is only one default entry in the price list.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message QISR_MPO101 - ISR scenario & has more than one default entry ?

  The SAP error message QISR_MPO101 typically occurs in the context of the Integrated Service Request (ISR) scenario when there are multiple default entries for a specific configuration or setting. This can lead to ambiguity in the system, as it does not know which entry to prioritize or use.
  Cause:
  The error is generally caused by:
  
  Multiple Default Entries: There are multiple entries in the configuration that are marked as default for a particular setting, which confuses the system.
  Configuration Issues: Incorrect or incomplete configuration in the ISR settings, leading to multiple defaults being defined for the same criteria.
  Data Inconsistency: Inconsistent data in the relevant tables that manage the ISR settings.
  
  Solution:
  To resolve the QISR_MPO101 error, you can follow these steps:
  
  
  Identify the Configuration:
  
  Check the configuration settings related to the ISR scenario. This can typically be found in the customizing settings under the relevant application area.
  
  
  
  Review Default Entries:
  
  Look for the entries that are marked as default. You can do this by navigating to the relevant customizing transaction (e.g., SPRO) and checking the settings for the ISR scenario.
  Ensure that there is only one entry marked as default for each relevant setting.
  
  
  
  Remove or Adjust Duplicates:
  
  If you find multiple entries marked as default, you will need to either remove the duplicates or adjust the settings so that only one entry remains as the default.
  Make sure to document any changes you make for future reference.
  
  
  
  Test the Changes:
  
  After making the necessary adjustments, test the ISR scenario again to ensure that the error has been resolved.
  
  
  
  Consult Documentation:
  
  If you are unsure about which entries to keep or remove, consult the SAP documentation or reach out to your SAP support team for guidance.
  
  
  
  Check for Notes and Patches:
  
  Sometimes, SAP releases notes or patches that address specific issues. Check the SAP Support Portal for any relevant notes related to the QISR_MPO101 error.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SPRO (Customizing), SE11 (Data Dictionary), and SE16 (Data Browser) to help you navigate through the configuration and data.
  SAP Community: Engage with the SAP Community forums where other users may have encountered similar issues and can provide insights or solutions.
  SAP Notes: Regularly check for SAP Notes that may provide additional context or solutions for this error.
  
  By following these steps, you should be able to resolve the QISR_MPO101 error and ensure that your ISR scenario functions correctly without ambiguity in default entries.