How To Fix QIE_COMMON020 - Error accessing database

SAP Error Message - Details

• Message type: E = Error

• Message class: QIE_COMMON -

• Message number: 020

• Message text: Error accessing database

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

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Smart SAP Assistant

• What is the cause and solution for SAP error message QIE_COMMON020 - Error accessing database ?

  The SAP error message QIE_COMMON020 indicates that there is an issue accessing the database. This error can arise from various underlying causes, and resolving it typically involves a few steps to diagnose and fix the problem. Here’s a breakdown of potential causes, solutions, and related information:
  Causes:
  
  Database Connectivity Issues: The SAP system may be unable to connect to the database due to network issues, incorrect configuration, or database server downtime.
  Database Locking: The database might be locked due to long-running transactions or deadlocks.
  Insufficient Permissions: The user or service account that SAP is using to access the database may not have the necessary permissions.
  Database Corruption: There could be corruption in the database that is preventing access to certain tables or records.
  Resource Limitations: The database server may be running out of resources (e.g., memory, disk space) which can lead to access issues.
  Configuration Errors: Incorrect settings in the SAP system or database configuration can lead to access problems.
  
  Solutions:
  
  
  Check Database Connectivity:
  
  Verify that the database server is up and running.
  Check network connectivity between the SAP application server and the database server.
  Use tools like ping or telnet to test connectivity.
  
  
  
  Review Database Logs:
  
  Check the database logs for any errors or warnings that might indicate the cause of the access issue.
  Look for any indications of locking or deadlocks.
  
  
  
  Verify User Permissions:
  
  Ensure that the user account used by SAP has the necessary permissions to access the database and perform the required operations.
  
  
  
  Check for Locks:
  
  Use database management tools to check for any locks that might be preventing access to the database.
  If necessary, release locks or terminate long-running transactions.
  
  
  
  Monitor Resource Usage:
  
  Check the resource usage on the database server (CPU, memory, disk space).
  If resources are low, consider optimizing queries, increasing resources, or cleaning up unnecessary data.
  
  
  
  Database Integrity Check:
  
  Run integrity checks on the database to identify and repair any corruption.
  Consult your database documentation for specific commands or tools to perform these checks.
  
  
  
  Configuration Review:
  
  Review the SAP and database configuration settings to ensure they are correct.
  Check for any recent changes that might have affected connectivity.
  
  
  
  Related Information:
  
  SAP Notes: Search the SAP Support Portal for any relevant SAP Notes that might address this specific error message or provide additional troubleshooting steps.
  Database Documentation: Refer to the documentation for your specific database (e.g., Oracle, SQL Server, HANA) for troubleshooting connectivity issues.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  
  If the issue persists after trying the above solutions, it may be necessary to involve your database administrator or SAP support for further assistance.