How To Fix QG732 - Internal error- statistics were not updated

SAP Error Message - Details

• Message type: E = Error

• Message class: QG - QM: Evaluation of inspection results

• Message number: 732

• Message text: Internal error- statistics were not updated

What causes this issue?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

How to fix this error?

Try to update the statistics again. Be sure to observe any warnings
that may displayed by the system and follow the instructions contained
in the warnings.
If the error message continues to occur, contact the SAP hotline
service.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message QG732 - Internal error- statistics were not updated ?

  The SAP error message QG732, which states "Internal error - statistics were not updated," typically indicates an issue with the statistics update process in the Quality Management (QM) module of SAP. This error can occur due to various reasons, including system inconsistencies, issues with the database, or problems with the configuration of the QM module.
  Causes:
  
  Database Issues: There may be inconsistencies or corruption in the database that prevent the statistics from being updated correctly.
  Configuration Errors: Incorrect settings in the QM module or related configurations can lead to this error.
  System Bugs: There may be bugs in the SAP system that cause this internal error.
  Authorization Issues: Lack of proper authorizations for the user trying to perform the operation may also lead to this error.
  Lock Entries: If there are lock entries in the database that prevent the update of statistics, this error may occur.
  
  Solutions:
  
  Check System Logs: Review the system logs (transaction SM21) for any related error messages that could provide more context about the issue.
  Database Consistency Check: Perform a database consistency check to identify and resolve any inconsistencies. This can be done using transaction codes like DB02 or DBACOCKPIT.
  Reconfigure QM Settings: Review and, if necessary, reconfigure the settings in the QM module to ensure they are correct.
  Check Authorizations: Ensure that the user has the necessary authorizations to perform the operation that triggered the error.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that address this specific error. There may be patches or updates available that resolve the issue.
  Restart the Process: Sometimes, simply restarting the process or transaction that caused the error can resolve temporary issues.
  Contact SAP Support: If the issue persists, consider reaching out to SAP Support for further assistance. Provide them with detailed information about the error, including any relevant logs and the steps that led to the error.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as QM01 (Create Quality Notification), QM02 (Change Quality Notification), and others related to Quality Management.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  Documentation: Review SAP documentation related to the QM module for best practices and troubleshooting steps.
  
  By following these steps, you should be able to diagnose and potentially resolve the QG732 error in your SAP system.