How To Fix QG214 - Error during call up of graphics

SAP Error Message - Details

• Message type: E = Error

• Message class: QG - QM: Evaluation of inspection results

• Message number: 214

• Message text: Error during call up of graphics

What causes this issue?

An error occurred in the graphics interface.

System Response

The SAP statistic graphics could not be called up.

How to fix this error?

Please contact your system administrator.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message QG214 - Error during call up of graphics ?

  The SAP error message QG214, which states "Error during call up of graphics," typically occurs when there is an issue with the graphical representation of data in SAP, particularly in the context of Quality Management (QM) or other modules that utilize graphical displays.
  Causes:
  
  Missing or Corrupted Graphics Files: The graphics files required for rendering the visual representation may be missing or corrupted.
  Incorrect Configuration: The settings for the graphical display may not be configured correctly in the SAP system.
  Authorization Issues: The user may not have the necessary authorizations to access the graphics or the underlying data.
  Technical Issues: There may be underlying technical issues with the SAP GUI or the server that is preventing the graphics from being displayed.
  Browser Compatibility: If using a web-based interface, there may be compatibility issues with the browser being used.
  
  Solutions:
  
  Check Graphics Files: Ensure that all necessary graphics files are present and not corrupted. This may involve checking the file paths and ensuring that the files are accessible.
  Review Configuration Settings: Verify the configuration settings related to graphics in the SAP system. This may involve checking transaction codes related to graphical display settings.
  User Authorizations: Check the user roles and authorizations to ensure that the user has the necessary permissions to view the graphics.
  Technical Support: If the issue persists, it may be necessary to contact SAP support or your internal IT support team to investigate any technical issues with the SAP system or server.
  Browser Settings: If using a web interface, try accessing the SAP system using a different browser or clearing the cache of the current browser.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to the QG214 error. SAP frequently updates its knowledge base with solutions for common errors.
  Transaction Codes: Familiarize yourself with relevant transaction codes that may help in troubleshooting graphical issues, such as SE78 for SAP ArchiveLink or SE80 for object management.
  SAP Community: Engage with the SAP Community forums where other users may have encountered similar issues and can provide insights or solutions.
  
  If the problem continues after trying the above solutions, it may be beneficial to gather detailed logs and error messages and escalate the issue to SAP support for further assistance.