How To Fix QF128 - Product &1 is serialized but this defect category does not support this

SAP Error Message - Details

• Message type: E = Error

• Message class: QF - Defects Recording

• Message number: 128

• Message text: Product &1 is serialized but this defect category does not support this

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message QF128 - Product &1 is serialized but this defect category does not support this ?

  The SAP error message QF128 indicates that there is an issue related to serialized products and defect categories in the Quality Management (QM) module. Specifically, it suggests that the product in question is serialized, but the defect category you are trying to use does not support serialized items.
  Cause:
  
  Serialized Product: The product you are working with is defined as a serialized item in the system. This means that each unit of the product has a unique serial number.
  Defect Category: The defect category you are trying to assign to the serialized product does not allow for serialized items. This could be due to configuration settings in the Quality Management module.
  
  Solution:
  
  
  Check Defect Category Configuration: 
  
  Go to the configuration settings for defect categories in SAP. You can do this by navigating to the following path: 
  
  SPRO ? Quality Management ? Quality Control ? Defect Management ? Define Defect Categories.
  
  
  Ensure that the defect category you are trying to use is configured to support serialized products. If it is not, you may need to either modify the existing defect category or create a new one that supports serialized items.
  
  
  
  Use a Different Defect Category: If modifying the defect category is not feasible, consider using a different defect category that is compatible with serialized products.
  
  
  Review Product Master Data: Ensure that the product master data is correctly set up for serialization. Check the material master record to confirm that the serialization settings are correctly configured.
  
  
  Consult Documentation: Review SAP documentation or help resources related to Quality Management and defect management to understand the limitations and requirements for serialized products.
  
  
  Contact SAP Support: If you are unable to resolve the issue through configuration changes, consider reaching out to SAP support for further assistance.
  
  
  Related Information:
  
  Quality Management (QM): This module in SAP is responsible for managing quality processes, including inspections, defect management, and quality control.
  Serialized Inventory Management: In SAP, serialized inventory management allows for tracking individual items through their unique serial numbers, which is crucial for certain industries such as electronics, pharmaceuticals, and automotive.
  Defect Management: This process involves identifying, documenting, and managing defects in products, which is essential for maintaining quality standards.
  
  By following the above steps, you should be able to resolve the QF128 error and continue with your quality management processes in SAP.