How To Fix QC328 - No suitable address has been specified for electronic cert. dispatch

SAP Error Message - Details

• Message type: E = Error

• Message class: QC - QM: Certificates

• Message number: 328

• Message text: No suitable address has been specified for electronic cert. dispatch

What causes this issue?

A valid recipient address with a corresponding partner role must be
maintained to send an electronic certificate. Therefore, you cannot
enter a freely-defined address or no address at all. Moreover, the
addressee must be defined in the partner settings for the IDoc
interface.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Enter a valid recipient address for the electronic certificate.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message QC328 - No suitable address has been specified for electronic cert. dispatch ?

  The SAP error message QC328 "No suitable address has been specified for electronic cert. dispatch" typically occurs in the context of Quality Management (QM) when trying to dispatch electronic certificates, such as certificates of analysis (CoA) or other quality-related documents. This error indicates that the system cannot find a valid address to send the electronic certificate.
  Causes:
  
  Missing Address Data: The master data for the material or vendor may not have the necessary address information for electronic dispatch.
  Incorrect Configuration: The configuration settings for electronic dispatch in the Quality Management module may not be set up correctly.
  Incomplete Master Data: The relevant master data (e.g., vendor, customer, or material master) may be incomplete or not properly maintained.
  Document Type Issues: The document type for the certificate may not be correctly linked to the address data.
  
  Solutions:
  
  
  Check Master Data:
  
  Ensure that the relevant master data (material, vendor, or customer) has the correct address information. This includes checking the communication methods and ensuring that an email address or other electronic dispatch method is specified.
  Go to the relevant master data transaction (e.g., MM02 for material master, XK02 for vendor master) and verify the address details.
  
  
  
  Review Configuration:
  
  Check the configuration settings for electronic dispatch in the Quality Management module. This may involve reviewing the settings in transaction SPRO under the Quality Management section.
  Ensure that the settings for electronic certificate dispatch are correctly configured to point to the appropriate address.
  
  
  
  Maintain Document Types:
  
  Verify that the document type used for the electronic certificate is correctly set up to allow for address dispatch. This may involve checking the settings in the document type configuration.
  
  
  
  Test Dispatch:
  
  After making the necessary changes, perform a test dispatch of the electronic certificate to ensure that the error has been resolved.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for additional guidance on configuring electronic dispatch and troubleshooting related issues.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as MM02 (Material Master), XK02 (Vendor Master), and SPRO (Customizing).
  SAP Notes: Check for any SAP Notes related to this error message, as they may provide specific fixes or patches.
  User Roles and Authorizations: Ensure that the user attempting the dispatch has the necessary authorizations to access and modify the relevant master data.
  
  By following these steps, you should be able to identify and resolve the cause of the QC328 error in SAP.